Tender

Systems Development Partner to Deliver, Enhance and Support a Customer Relationship Management Application

WEST YORKSHIRE COMBINED AUTHORITY

This public procurement record has 1 release in its history.

Tender

18 Apr 2023 at 13:08

Tender Notice
Summary of the contracting process

The West Yorkshire Combined Authority has initiated a tender for a project titled "Systems Development Partner to Deliver, Enhance and Support a Customer Relationship Management Application" within the services industry category. The procurement stage is currently active, with a tender period ending on 2nd May 2023 and a contract period starting on 3rd May 2023, lasting until 4th May 2023. The project's delivery addresses are in the Yorkshire and the Humber region, United Kingdom.

This tender presents an opportunity for businesses involved in software packages, information systems, IT services, consulting, software development, and support to compete. Businesses with expertise in Microsoft architecture and cloud solutions may find this tender particularly suited to their capabilities. The West Yorkshire Combined Authority is seeking a partner to design, procure, and implement a new CRM system aligned with its ICT architecture and digital workstreams, offering data integration, reporting, and analysis capabilities to support programme activities across the Local Enterprise Partnership service.

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Notice Information

Notice Title

Systems Development Partner to Deliver, Enhance and Support a Customer Relationship Management Application

Notice Description

The project will design, procure, and implement a new business to business CRM system that can meet the needs of the Combined Authority (CA) both now and in the future. To support the need of the organisation, the CA has adopted a 'Microsoft first' approach to fit in with the ICT architecture and to align with MCA Digital workstreams. The preference for the new CRM system is for it to sit within Microsoft Architecture, it must be a cloud solution that conforms to the Authority's established technical standards, specifically the application should be scalable, accessible from mobile devices, accessible to a diverse range of users, simple, easy to use and secure. The new system will allow for data integration with our partnering councils as well as providing a platform to record, report and analyse programme activities across the Local Enterprise Partnership (LEP) service.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9f2c9c81-911a-46cb-9c8b-58a6be39ac7d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bdeaa92a-0ce6-40a7-9cd2-c4d75990a876
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not applicable
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
18 Apr 20232 years ago
Submission Deadline
2 May 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
2 May 2023 - 4 May 2023 30 days
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST YORKSHIRE COMBINED AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 2DE
Post Town
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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