Award

Hosted Contact Centre

HOME OFFICE

This public procurement record has 1 release in its history.

Award

05 Apr 2019 at 11:17

Award Notice
Summary of the contracting process

The Home Office has successfully completed a procurement process for a Hosted Contact Centre, classified under software package and information systems (CPV code: 48000000). This selective procurement method involved a mini competition resulting in a contract awarded to BT PLC, valued at £444,010. The contract period commences on 23rd April 2018 and concludes on 22nd April 2020. The procurement process was finalised and the award was officially documented on 5th April 2019. Delivery addresses include various regions such as the United Kingdom and the British Overseas Territories.

This tender presents significant opportunities for small and medium-sized enterprises (SMEs) within the technology and information systems sector. Companies specialising in hosted contact centres or related software solutions could leverage this framework for growth, particularly if they have the capability to provide innovative customer service technologies. As BT PLC has emerged as a key supplier, opportunities for collaboration or competing for future contracts under this framework may be advantageous for similar businesses looking to expand their market reach.

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Notice Information

Notice Title

Hosted Contact Centre

Notice Description

Hosted Contact Centre Framework Mini Competition

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-9f7cd2d5-963f-493a-bccd-a0757225ad0f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8d1a2d50-a387-4f12-8828-7f02435ada45
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Not specified
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£444,010 £100K-£500K
Lots Value
Not specified
Awards Value
£444,010 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20196 years ago
Submission Deadline
23 Apr 2018Expired
Future Notice Date
Not specified
Award Date
19 Apr 20187 years ago
Contract Period
22 Apr 2018 - 22 Apr 2020 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOME OFFICE
Contact Name
Home Office Commercial
Contact Email
contracts-commercial@homeoffice.gsi.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CROYDON
Postcode
CR0 1XG
Post Town
Croydon
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI62 Croydon
Delivery Location
Not specified
Local Authority
Croydon
Electoral Ward
Fairfield
Westminster Constituency
Croydon West

Supplier Information

Number of Suppliers
1
Supplier Name

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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