RHUL-25006 Provision of a Service Excellence (Customer Service) Training Programme for University Managers and Staff

ROYAL HOLLOWAY AND BEDFORD NEW COLLEGE

There is 1 contract in this contracting process.

Summary of the contracting process

Royal Holloway, University of London is seeking a supplier to develop and deliver a Service Excellence (Customer Service) Training Programme for university managers and staff. This tender falls under the industry category of "Staff training services" (CPV: 80511000) and is located in the South East, United Kingdom. The procurement process is currently in the Tender stage, with key dates including a submission deadline of 31st October 2024 at 11:00 AM and an anticipated contract start date of 15th January 2025. The contract period will initially be three years, extendable by two additional one-year periods, with an estimated service value ranging from £0 to £150,000. The procurement method is specified as "Other -", indicating a less conventional approach.

This tender offers significant opportunities for businesses specialising in training services, particularly those with expertise in customer service improvements. Small and medium-sized enterprises (SMEs) are encouraged to apply, as the procurement process explicitly considers their suitability. By winning this contract, businesses can grow their portfolios, build strong relationships with a prestigious educational institution, and gain valuable experience in providing training programmes tailored to the academic sector. The demand-driven nature of the training courses means that suppliers have the potential to demonstrate flexibility and responsiveness to the university's staffing needs and budget constraints, positioning themselves favourably for future opportunities.

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Tender

RHUL-25006 Provision of a Service Excellence (Customer Service) Training Programme for University Managers and Staff

ROYAL HOLLOWAY AND BEDFORD NEW COLLEGE

Contract Timeline

Publication Date

9th October 2024 13:37:56 PM

Tender Deadline

31st October 2024 11:00:00 AM Expired
Contract Summary

Royal Holloway, University of London is seeking to appoint a supplier for the development and delivery of a Service Excellence (Customer Service) Training Programme for University Managers and Staff for an initial term of three years which may be extended by a further one plus one year period(s). Please see ITT documentation for further details. PLEASE NOTE THAT: individual courses are scheduled on the basis of staff demand and budget availability, and the University does not guarantee any volume of business. Estimated value of services £0 - £150k
Contract Details

Open Contracting ID

ocds-b5fd17-a0951bc7-2f28-4e0c-bc1b-fffbf3b04666

Publication Source

Contracts Finder

Procurement Stage

Tender

Procurement Method

N/A

Procurement Method Details

Other -

Procurement Category

Services

Tender Suitability

SME

Framework / DPS
Contract Classification

CPV Code(s)

80511000

CPV Division(s)

80 - Education and training services
Awarding Authority

ROYAL HOLLOWAY AND BEDFORD NEW COLLEGE

Buyer Name

Kim Cooper

Buyer Email

procurement@rhul.ac.uk

Buyer Phone

+44 01784414181

Buyer Address

Egham Hill

Egham

TW20 0EX

ENG

View contract on Contracts Finder

RHUL-25006 Provision of a Service Excellence (Customer Service) Training Programme for University Managers and Staff

ROYAL HOLLOWAY AND BEDFORD NEW COLLEGE

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority