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Renew 24 Hour Security Operations Centre (SOC) and Cyber Monitoring Service

TORBAY COUNCIL

This public procurement record has 1 release in its history.

Award

06 Aug 2026 at 16:00

Award Notice
Summary of the contracting process

Torbay Council procured a 24-hour, 365-day Security Operations Centre and cyber monitoring service for its ICT environment. The requirement covers continuous cyber-threat detection, monitoring, alerting and incident response. This is an outsourced IT and cyber-security service, classified under IT services including consulting, software development, internet and support. Delivery is for Torbay Council’s ICT environment in the South West of England, with the council based in Torquay. The work is categorised as services and is suitable for small and medium-sized enterprises. It is relevant to managed security service providers, security operations centre operators and cyber-security specialists able to provide continuous monitoring and incident response for a public-sector ICT environment.

The procurement has been completed and awarded following a selective call-off from a framework agreement. Phoenix Software Ltd was awarded the contract on 31 July 2026 for £151,482.74 including the stated currency of GBP. The contract period runs from 1 September 2026 to 31 August 2028. The requirement was evaluated through the framework call-off process, and the selected supplier is Phoenix Software Ltd. The procurement had a submission deadline of 31 July 2026 at 17:00. The award is active, and the contract covers the full 24-hour, 365-day security operations centre and cyber monitoring requirement rather than separately identified lots.

For suppliers that did not win this award, the procurement provides a clear example of Torbay Council’s demand for continuous managed cyber-security operations. A credible competitor for a future requirement of this type would need to run or support a 24-hour, 365-day security operations centre, monitor an organisation’s ICT environment continuously, detect cyber threats, issue alerts and respond to incidents. It would also need the operational capacity to maintain uninterrupted monitoring and a response service throughout a multi-year public-sector contract. The council used a framework call-off route and identified the opportunity as suitable for SMEs, so businesses with a proportionate managed security service offering and the ability to deliver directly through the relevant framework route would be well placed to compete when this requirement returns.

How relevant is this notice?

Notice Information

Notice Title

Renew 24 Hour Security Operations Centre (SOC) and Cyber Monitoring Service

Notice Description

Provision of a 24 Hour / 365 Day Security Operations Centre (SOC) and Cyber Monitoring Service for Torbay Council's ICT environment, including continuous cyber threat detection, monitoring, alerting and incident response services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e257168f-1c0e-42ef-bda0-3432df7e329b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£151,482 £100K-£500K
Lots Value
Not specified
Awards Value
£151,482 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20262 weeks ago
Submission Deadline
31 Jul 2026Expired
Future Notice Date
Not specified
Award Date
31 Jul 20263 weeks ago
Contract Period
1 Sep 2026 - 31 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TORBAY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Postcode Area
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
TLK South West (England)
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
1
Supplier Name

Phoenix Software Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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