Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Renew 24 Hour Security Operations Centre (SOC) and Cyber Monitoring Service

TORBAY COUNCIL

This public procurement record has 1 release in its history.

Award

06 Aug 2026 at 15:00

Award Notice
Summary of the contracting process

Torbay Council, located in Torquay, England, has completed the procurement process for the renewal of its 24 Hour Security Operations Centre (SOC) and Cyber Monitoring Service, a project categorised under IT services. The procurement was conducted through a selective method, specifically a call-off from a framework agreement. The key timelines included a tender period that concluded on 31st July 2026, with the contract projected to commence on 1st September 2026 and end on 31st August 2028. The award was issued on 31st July 2026, with its details published on 6th August 2026. Phoenix Software Ltd, a large-scale company based in Yorkshire, was awarded the contract valued at £151,482.74 GBP. The services will cover the South West region of the United Kingdom.

This contract presents a significant opportunity for large IT service providers capable of delivering continuous cyber threat detection, monitoring, alerting, and incident response services. The selection process highlights the importance of being part of framework agreements, and it emphasises the potential business growth for firms that can provide comprehensive 24/7 ICT security solutions. SMEs, although not explicitly prioritised for this particular tender, may still find niches or sub-contracting opportunities if they can offer specialised expertise in cyber monitoring and security operations. Potential future tenders in this category could encourage smaller businesses to explore collaborative alliances to compete effectively.

How relevant is this notice?

Notice Information

Notice Title

Renew 24 Hour Security Operations Centre (SOC) and Cyber Monitoring Service

Notice Description

Provision of a 24 Hour / 365 Day Security Operations Centre (SOC) and Cyber Monitoring Service for Torbay Council's ICT environment, including continuous cyber threat detection, monitoring, alerting and incident response services.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e257168f-1c0e-42ef-bda0-3432df7e329b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£151,482 £100K-£500K
Lots Value
Not specified
Awards Value
£151,482 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Aug 20266 days ago
Submission Deadline
31 Jul 2026Expired
Future Notice Date
Not specified
Award Date
30 Jul 20261 weeks ago
Contract Period
31 Aug 2026 - 31 Aug 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TORBAY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Post Town
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
TLK South West (England)
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
1
Supplier Name

PHOENIX SOFTWARE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524-2026-08-06T16:00:44+01:00",
    "date": "2026-08-06T16:00:44+01:00",
    "ocid": "ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "COR26058",
        "title": "Renew 24 Hour Security Operations Centre (SOC) and Cyber Monitoring Service",
        "description": "Provision of a 24 Hour / 365 Day Security Operations Centre (SOC) and Cyber Monitoring Service for Torbay Council's ICT environment, including continuous cyber threat detection, monitoring, alerting and incident response services.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "South West",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 151482.74,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2026-07-31T17:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2026-09-01T00:00:00+01:00",
            "endDate": "2028-08-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/vR5y4aT7",
            "name": "TORBAY COUNCIL",
            "identifier": {
                "legalName": "TORBAY COUNCIL",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/vR5y4aT7"
            },
            "address": {
                "streetAddress": "Town Hall",
                "locality": "TORQUAY",
                "postalCode": "TQ13DR",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Commercial Services",
                "email": "Commercial.Services@torbay.gov.uk",
                "telephone": "01803 208391"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-2548628",
            "name": "Phoenix Software Ltd",
            "identifier": {
                "legalName": "Phoenix Software Ltd",
                "scheme": "GB-COH",
                "id": "2548628"
            },
            "address": {
                "streetAddress": "Blenheim House York Road, Pocklington, York, Yorkshire, United Kingdom, YO42 1NS"
            },
            "details": {
                "scale": "large",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/vR5y4aT7",
        "name": "TORBAY COUNCIL"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-a09e4005-0fee-4442-8da8-492b9553a524-1",
            "status": "active",
            "date": "2026-07-31T00:00:00+01:00",
            "datePublished": "2026-08-06T16:00:43+01:00",
            "value": {
                "amount": 151482.74,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-2548628",
                    "name": "Phoenix Software Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-09-01T00:00:00+01:00",
                "endDate": "2028-08-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/e257168f-1c0e-42ef-bda0-3432df7e329b",
                    "datePublished": "2026-08-06T16:00:43+01:00",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}