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Provision of Case Management System (Including Imanage Cloud, Support and Hosting)

The Royal Borough of Kingston upon Thames

This public procurement record has 1 release in its history.

Award

24 Sep 2026 at 10:53

Award Notice
Summary of the contracting process

The Royal Borough of Kingston upon Thames procured a case management system, including iManage Cloud, support and hosting. The system is used to plan, manage and approve work in local planning, building control and land charges. This is a software and information-systems service for the borough, with delivery in England. The requirement centres on supplying and hosting the system and supporting its use across these municipal functions.

The procurement is complete and was awarded to Idox Limited by direct award. The award date was 14 September 2026. The contract runs from 15 September 2026 to 14 September 2029, with an awarded value of £917,513. The requirement was treated as a single procurement rather than divided into separately described lots. The stated procurement route was a direct award; the process included a submission deadline of 14 September 2026. The award is recorded as active, and the contract period is three years. No separate evaluation criteria or eligibility requirements are set out in the available process details.

For suppliers competing when this borough’s requirement returns, the award demonstrates demand for an integrated case management system serving local planning, building control and land charges, including planning, management and approvals. A credible competitor would need to provide a suitable software platform alongside cloud hosting and ongoing support, with the capacity to serve several related local-authority functions. The selected supplier, Idox Limited, is identified as a large business, and the procurement was made by direct award; this indicates the buyer selected a provider through that route for this requirement, rather than running an open competition. Suppliers with relevant local-government systems experience and the ability to deliver and support the required service at borough scale would be best placed to compete for a comparable requirement.

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Notice Information

Notice Title

Provision of Case Management System (Including Imanage Cloud, Support and Hosting)

Notice Description

System used for planning, management and approvals for local planning, building control and land charges

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a0f7257f-2b39-4f76-81cf-6ac4061b57aa
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1e1f1f7c-97b0-438b-8bf3-a8be84e7ce1d
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£917,513 £500K-£1M
Lots Value
Not specified
Awards Value
£917,513 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
24 Sep 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Sep 20263 weeks ago
Contract Period
15 Sep 2026 - 14 Sep 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Royal Borough of Kingston upon Thames
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGSTON UPON THAMES
Postcode
KT1 1EU
Postcode Area
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Kingston upon Thames
Electoral Ward
Kingston Town
Westminster Constituency
Kingston and Surbiton

Supplier Information

Number of Suppliers
1
Supplier Name

Idox

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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