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IT Software and Technical Support for LSRW

Ministry of Defence

This public procurement record has 1 release in its history.

Award

04 Aug 2026 at 11:24

Award Notice
Summary of the contracting process

The Ministry of Defence procured IT software and technical support for the LSRW platform. The requirement covers maintenance and repair of information technology equipment, information technology services, and technical computer support. It is a services contract supporting an operational software platform rather than a purchase of standalone hardware. Delivery covers the United Kingdom, the Channel Islands, the Isle of Man, British Overseas Territories, Europe and the rest of the world. The buyer is based at MOD Abbey Wood in Bristol. The requirement is relevant to suppliers providing software support, platform administration, IT maintenance, incident resolution and wider technical computer support across geographically dispersed users and locations.

This procurement has been awarded and the process is complete. It used a selective call-off from the RM6098 Government Commercial Agency framework. The contract was awarded to Boxxe Limited on 31 July 2026 for £195,766.76 including the stated currency of GBP. The contract period runs from 1 August 2026 to 31 March 2029. The tender submission deadline was 31 July 2026 at 5pm. The selected supplier is Boxxe Limited, identified as an SME. The opportunity was marked as suitable for SMEs and voluntary, community and social enterprises. The award relates to the full requirement for LSRW platform software and technical support, rather than separately identified lots.

This award demonstrates Ministry of Defence demand for managed software and technical support for the LSRW platform through a government framework call-off. Suppliers considering comparable future Ministry of Defence requirements would need credible capability in IT software support, maintenance and repair of IT equipment, technical computer support, and the operation of services used across the UK and international locations. Experience of supporting a live platform, resolving technical issues and maintaining service continuity would be commercially relevant. Framework access and the ability to deliver as an SME or voluntary, community and social enterprise are important signals from this procurement. Businesses with the necessary support processes, technical staff and geographic coverage would be best placed to compete when a similar requirement returns.

How relevant is this notice?

Notice Information

Notice Title

IT Software and Technical Support for LSRW

Notice Description

Contract Award Notice for the provision of IT Software and Technical Support for LSRW platform. This Contract is a Call-Off Contract from the RM6098 Lot 4 Government Commercial Agency (CCS) Framework. The Contract shall commence 01 Aug 2026 until 31 Mar 2029.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a2011848-3afa-4b9c-a804-88e9de4161da
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ccf6f6dc-cb8f-42cd-9d17-02e5ba778759
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

72 - IT services: consulting, software development, Internet and support

CPV Codes

50312600 - Maintenance and repair of information technology equipment

72222300 - Information technology services

72611000 - Technical computer support services

Notice Value(s)

Tender Value
£195,766 £100K-£500K
Lots Value
Not specified
Awards Value
£195,766 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
4 Aug 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Jul 20262 months ago
Contract Period
1 Aug 2026 - 31 Mar 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Ministry of Defence
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRISTOL
Postcode
BS34 8JH
Postcode Area
Bristol
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK5 West of England
Small Region (ITL 3)
TLK52 Bath & North East Somerset and South Gloucestershire
Delivery Location
Not specified
Local Authority
South Gloucestershire
Electoral Ward
Stoke Park & Cheswick
Westminster Constituency
Filton and Bradley Stoke

Supplier Information

Number of Suppliers
1
Supplier Name

boxxe Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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