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Provision of Market Research Services for Home Office Customer Services

Crown Commercial Service

This public procurement record has 1 release in its history.

Award

15 Feb 2024 at 14:45

Award Notice
Summary of the contracting process

The Crown Commercial Service has awarded a contract for the provision of Market Research Services for Home Office Customer Services. The procurement process, which was completed, followed an Open Procedure method. The contract value is £646,400 in GBP. The contract period spans from March 1, 2024, to February 28, 2026.

This tender presents an opportunity for businesses that specialize in market research services to grow their portfolios. Companies in the research and insights industry sector, with experience in providing qualitative and quantitative insights into customer journeys, would be well-suited to compete for this contract. The successful contractor, Walnut Unlimited Ltd, benefits from the contract award and can showcase their expertise in enhancing customer experiences.

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Notice Information

Notice Title

Provision of Market Research Services for Home Office Customer Services

Notice Description

RM6126 Research and Insights The provision of both qualitative and quantitative insight into customer journeys to gain an in-depth understanding, enable continual tracking, and improvement of the customers experience, at touchpoints along their journey

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a34108c8-3ea2-4a8a-9bf2-d4c90a0b2a1c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/66d8021a-8a3f-4132-938c-d9a4433fdbce
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Open Procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£646,400 £500K-£1M
Lots Value
Not specified
Awards Value
£646,400 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
15 Feb 20242 years ago
Submission Deadline
23 Nov 2023Expired
Future Notice Date
Not specified
Award Date
1 Feb 20242 years ago
Contract Period
1 Mar 2024 - 28 Feb 2026 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Crown Commercial Service
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Postcode Area
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

WALNUT UNLIMITED LTD

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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