Award

Provision of British Sign Language Video Relay Service

DRIVER & VEHICLE LICENSING AGENCY

This public procurement record has 1 release in its history.

Award

13 May 2024 at 10:29

Award Notice
Summary of the contracting process

The Driver & Vehicle Licensing Agency (DVLA) has recently awarded a contract for the provision of a British Sign Language Video Relay Service. This contract falls under the services category with a value of £30,000 in GBP. The procurement method used was a direct single tender action, with the tender period ending on April 23, 2024. The contract will be in effect from April 24, 2024, to April 23, 2025, with the delivery address located in Wales, United Kingdom.

This opportunity created by DVLA is well-suited for businesses specialising in software packages and information systems, particularly those capable of providing video relay services. The contract is tailored for small and medium-sized enterprises (SMEs) and presents a chance for growth and expansion within the services industry. Businesses interested in this tender should focus on offering innovative solutions to support deaf customers in utilizing their 1st language through British Sign Language (BSL) for communicating with businesses.

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Notice Information

Notice Title

Provision of British Sign Language Video Relay Service

Notice Description

DVLA currently provides a customer service accessibility provision for deaf customers who use British Sign Language (BSL). 'Video Relay Services' allow deaf customers to use their 1st language (BSL) to communicate with businesses. Usage on this service has been higher than expected and as such, the DVLA is looking to procure a contract which will allow more deaf customers to contact us. The current Video Relay Service is with DA Languages who provide us with Sign Solutions 'Interpreters Live!' service. Since it's launch in November 2023, the service has been very successful, reflected by the increased take up. A significant amount of work went in to implementing the Video Relay Service with DA Languages, including the technical set up of the incoming phone number, the advertising of this service on GOV.UK and through the Interpreters Live! app and web site and the creation of specific reporting. Additionally, all Contact Centre advisors and line managers were trained in the use of this service and are now comfortable with how it works. Retaining the current technology would mean we are able to provide continuity of service without having to redo all of the implementation and training work that has been put in, providing value for money for the DVLA.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a374f904-98f5-4f4c-ba36-221e876b5186
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/dcb6f606-e689-439c-8e70-cf6499ca054f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Single tender action (below threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
£30,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 May 20241 years ago
Submission Deadline
22 Apr 2024Expired
Future Notice Date
Not specified
Award Date
23 Apr 20241 years ago
Contract Period
23 Apr 2024 - 23 Apr 2025 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DRIVER & VEHICLE LICENSING AGENCY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWANSEA
Postcode
SA6 7JL
Post Town
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL43 Swansea
Delivery Location
TLL Wales
Local Authority
Swansea
Electoral Ward
Mynydd-bach
Westminster Constituency
Swansea West

Supplier Information

Number of Suppliers
1
Supplier Name

D A LANGUAGES

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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