Award

Strata Contact Centre

TEIGNBRIDGE DISTRICT COUNCIL

This public procurement record has 1 release in its history.

Award

16 Dec 2024 at 14:18

Award Notice
Summary of the contracting process

Teignbridge District Council has completed the procurement process for a new cloud-based contact centre solution to replace their existing on-premise Skype setup, classified under "Software package and information systems" (CPV code 48000000). The contract, titled "Strata Contact Centre," was awarded following an open procedure. The procurement process included a tender period that ended on 30th August 2024, with the contract being awarded on 28th October 2024. The contract, valued at £462,120, will commence on 9th December 2024 and will continue until 8th December 2027, covering the South West region of the United Kingdom.

This tender represents a significant opportunity for businesses specialising in software and information systems to showcase their capabilities in delivering advanced contact centre solutions. Small and medium-sized enterprises (SMEs) could particularly benefit from engaging in similar tendering processes in the future, leveraging their flexibility and innovation to meet public sector needs. The procurement was open to diverse participants, highlighting opportunities for companies that can provide scalable and efficient solutions in the cloud technology and contact centre industries.

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Notice Information

Notice Title

Strata Contact Centre

Notice Description

Strata are seeking a cloud based contact centre solution to replace an on premise Skype solution.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a4b06fa2-0d06-4734-a490-d36ed436ee5d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/526278a2-ce4d-47ea-bba8-cb53b8ceb1b6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£450,000 £100K-£500K
Lots Value
Not specified
Awards Value
£462,120 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Dec 20241 years ago
Submission Deadline
30 Aug 2024Expired
Future Notice Date
Not specified
Award Date
28 Oct 20241 years ago
Contract Period
9 Dec 2024 - 8 Dec 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TEIGNBRIDGE DISTRICT COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWTON ABBOT
Postcode
TQ12 4XX
Post Town
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Teignbridge
Electoral Ward
Buckland & Milber
Westminster Constituency
Newton Abbot

Supplier Information

Number of Suppliers
1
Supplier Name

BUSINESS SYSTEMS (UK

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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