Tender

GB-Watford: Out of Hours Call Handling Services

WATFORD BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

24 May 2022 at 08:30

Tender Notice
Summary of the contracting process

The Watford Borough Council is currently inviting tenders for the "Out of Hours Call Handling Services" contract, which falls within the telephone operator services industry category. This procurement is at the Tender stage, with submissions due by 10:00 on 24th June 2022. The contract is set to commence on 1st August 2022, lasting for two years, with an option to extend for an additional two years. Tenderers should note that the estimated contract value ranges from £25,000 to £50,000, and the services will be delivered in the East of England, UK.

This tender presents an excellent opportunity for small and medium enterprises (SMEs) as well as voluntary and community sector organisations (VCSEs) that specialise in call handling and emergency response services. Companies with experience in providing telephone operator, switchboard, and call centre services are particularly well-suited to compete for this contract. Engaging in this procurement not only supports the local government’s service delivery but also enables businesses to expand their service footprint in the public sector.

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Notice Information

Notice Title

GB-Watford: Out of Hours Call Handling Services

Notice Description

Tenders are to be invited to provide an emergency call handling service to the council outside office hours, and to provide a point of contact for a business continuity incident when the council's contact centre telephony cannot operate for whatever reason. The requirement is to also provide a lone worker monitoring service for Council staff if required. This is an open tender with all documents linked to the advertisement. The requirement is for 2 years with an option to extend for a further 2 years. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. All tender information is contained within the Delta Portal and linked to the advert.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a5390608-3fc2-48c3-8cce-623e92fa63f3
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/63669dac-4bcf-4b79-a660-e5013fd5a7e8
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64214200 - Telephone switchboard services

79510000 - Telephone-answering services

79511000 - Telephone operator services

79512000 - Call centre

Notice Value(s)

Tender Value
£50,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 May 20223 years ago
Submission Deadline
24 Jun 2022Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
31 Jul 2022 - 1 Aug 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WATFORD BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WATFORD
Postcode
WD17 3EX
Post Town
Watford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Watford
Electoral Ward
Park
Westminster Constituency
Watford

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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