Award

PR2253 - Digital Ombudsman

PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN

This public procurement record has 1 release in its history.

Award

11 Jun 2025 at 08:30

Award Notice
Summary of the contracting process

The contracting process for the project titled "PR2253 - Digital Ombudsman" was initiated by the Parliamentary and Health Service Ombudsman, a UK-based organisation located in Manchester. The tender, which falls under the software programming and consultancy services industry category, aimed to improve the casework system with the help of digital technologies. The procurement process, tagged as an 'award', reached completion with the contract being awarded on 21 May 2025, valued at £4,500,000. The contract period extends from 10 June 2025 to 9 June 2027, and it was awarded to Reply Limited, a Small and Medium-sized Enterprise (SME) based in London.

This tender presents an outstanding opportunity for businesses in the software programming and consultancy sector, particularly those with expertise in digital transformation and system enhancement. Given the focus on digital technologies, companies that specialise in innovative tech solutions would find this contract beneficial for showcasing their capabilities and expanding their portfolio. The project highlights the potential for SMEs to engage with significant government contracts, enabling business growth through strategic partnerships with established public institutions.

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Notice Information

Notice Title

PR2253 - Digital Ombudsman

Notice Description

The Digital Ombudsman Contract to enhance the casework system by using digital technologies. PHSO will work with a chosen Digital Partner over the duration of the contract.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a56d959a-4e13-4ff7-b102-0a8a712d48a1
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ca915705-f64f-40f1-9d95-e26ddf4e004b
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72200000 - Software programming and consultancy services

Notice Value(s)

Tender Value
£4,500,000 £1M-£10M
Lots Value
Not specified
Awards Value
£4,500,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jun 20258 months ago
Submission Deadline
25 Apr 2025Expired
Future Notice Date
Not specified
Award Date
20 May 20259 months ago
Contract Period
9 Jun 2025 - 9 Jun 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PARLIAMENTARY AND HEALTH SERVICE OMBUDSMAN
Contact Name
Not specified
Contact Email
procurements@ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
MANCHESTER
Postcode
M2 3HQ
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
Not specified
Local Authority
Manchester
Electoral Ward
Deansgate
Westminster Constituency
Manchester Central

Supplier Information

Number of Suppliers
1
Supplier Name

REPLY

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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