Award

Call Centre Solution

SOUTHERN HOUSING

This public procurement record has 1 release in its history.

Award

25 Jun 2024 at 16:45

Award Notice
Summary of the contracting process

Southern Housing, a UK-based buying organisation, has awarded a contract for a Call Centre Solution valued at £1,941,906. The procurement is in the services category under the tender stage, with the contract period starting on December 2, 2024, and ending on December 1, 2029. The procurement method used was an Open procedure, and the tender closed on November 21, 2023. The solution will be delivered to locations in the South East and London regions.

This tender presents an opportunity for small and medium enterprises (SMEs) in the telecommunications services industry to engage and potentially grow their business. Companies specialising in cloud omni-channel contact centre solutions would find this tender well-suited for their expertise. Interested businesses should take note of the key date for the start of the contract period, as it marks the commencement of the awarded contract.

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Notice Information

Notice Title

Call Centre Solution

Notice Description

To procure a cloud omni-channel contact centre solution for contact centre teams to use to communicate with residents, customers, and colleagues. This shall allow for multiple different incoming and outgoing channel types, seamless switching between them, and integrate with organisational systems to ensure a seamless customer and colleague experience. The solution shall also be future facing and have a product roadmap showing how it will develop over the contract period.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a5ee5699-0df2-4a7b-b9fb-08d8e8a4467d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c27704df-b075-47c2-b437-f08a98f44de1
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64200000 - Telecommunications services

Notice Value(s)

Tender Value
£1,941,906 £1M-£10M
Lots Value
Not specified
Awards Value
£1,941,906 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jun 20241 years ago
Submission Deadline
21 Nov 2023Expired
Future Notice Date
Not specified
Award Date
29 Mar 20241 years ago
Contract Period
2 Dec 2024 - 1 Dec 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOUTHERN HOUSING
Contact Name
Not specified
Contact Email
procurement@southernhousing.org.uk
Contact Phone
+44 8001216060

Buyer Location

Locality
LONDON
Postcode
EC1M 5LA
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Islington
Electoral Ward
Clerkenwell
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

8X8

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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