Award

Out of Hours Library Service

UNIVERSITY OF PLYMOUTH

This public procurement record has 2 releases in its history.

Award

01 Oct 2018 at 10:48

Award Notice
Tender

05 Jul 2018 at 13:46

Tender Notice
Summary of the contracting process

The University of Plymouth has completed the procurement process for the "Out of Hours Library Service," which falls under the library services industry category. This tender was initiated as an open procedure and encompasses a contract period starting from 1st September 2018 to 31st August 2023. The total contract value is estimated at £400,000, with the procurement process concluded on 2nd August 2018. The services are to be delivered in the South West region of the United Kingdom, specifically at the University’s premises located in Plymouth.

This tender presents a significant growth opportunity for small and medium-sized enterprises (SMEs) specialising in library and digital support services. Organisations capable of providing comprehensive out-of-hours assistance and IT support, particularly those with experience in managing library services and customer queries, are well-suited to compete. Companies with the ability to deliver efficient, year-round services in line with the University’s operational demands will find this contract aligns well with their service offerings.

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Notice Information

Notice Title

Out of Hours Library Service

Notice Description

Library and Digital Support (LDS) is responsible for library, information management, and IT open access services, and works closely with Technology & Information Services to deliver information services. The Customer Experience Team (CET) are based in the Charles Seale-Hayne Library and are responsible for the delivery of a comprehensive 24/7/365 Library and IT enquiry service. Out of hours provision includes first line assistance and advice to customers, recording information using call management software (Sunrise ITSM). Phone calls to the University's IT Service Desk are also redirected to the library for resolution or referral. The services currently being tendered are to cover the period 20:00 to 08:00 per day: Bidders should note that during term time (x37 weeks) Library staff are on duty until 00:00, and from 06:00 - with the core outsourced provision 'sole working' from 00:00 to 06:00. During vacations (15 weeks) the whole working period is 'sole working'. For full access to the documents please register on: https://in-tendhost.co.uk/plymouthuni

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a6585f4f-4280-499e-8ad1-1263742c370a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7302b47d-5b4d-4e72-ac1e-5839d17f5829
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (above threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79992000 - Reception services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Oct 20187 years ago
Submission Deadline
2 Aug 2018Expired
Future Notice Date
Not specified
Award Date
20 Aug 20187 years ago
Contract Period
31 Aug 2018 - 31 Aug 2023 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF PLYMOUTH
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL4 8AA
Post Town
Plymouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
TLK South West (England)
Local Authority
Plymouth
Electoral Ward
Drake
Westminster Constituency
Plymouth Sutton and Devonport

Supplier Information

Number of Suppliers
1
Supplier Name

REASSURANCE RESOURCE MANAGEMENT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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