Award

GB-Solihull: Customer Survey System

PLATFORM HOUSING LTD

This public procurement record has 1 release in its history.

Award

20 May 2021 at 14:00

Award Notice
Summary of the contracting process

Platform Housing Ltd is seeking tenders for a Customer Survey System as part of a public procurement process in the services industry, specifically focusing on enhancing customer satisfaction. This tender process was completed on 14 May 2021, and the awarded contract is valued at £90,000, with the contract period starting on 1 June 2021 and running until 31 May 2023. The customer survey system should provide actionable insights and be capable of delivering feedback through multiple channels. The procurement was conducted through a tendering process and is suitable for small and medium-sized enterprises (SMEs), located in the West Midlands, United Kingdom.

This opportunity allows SMEs specialising in customer feedback systems or data analytics to expand their business by offering innovative and comprehensive solutions that meet the tender requirements. The project’s emphasis on a multi-channel approach is a chance for businesses to leverage their expertise in technology and customer insights, ensuring they can compete effectively. Companies with experience in developing customer satisfaction surveys or related platforms would be particularly well-suited to participate in this tender.

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Notice Information

Notice Title

GB-Solihull: Customer Survey System

Notice Description

Platform Housing requires a customer survey system which doesn't just drive customer feedback but also provides actionable insight to allow Platform to address any identified failings. The solution must be truly omni-channel, being able to provide only a few feedback route i.e. email and text message, just won't be satisfactory. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a6975c62-ac2e-4c35-92b1-95a4044b137f
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/09d9c2b1-4492-40c7-ad41-1273e8fa1c4a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
£90,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
20 May 20214 years ago
Submission Deadline
13 May 2021Expired
Future Notice Date
Not specified
Award Date
13 May 20214 years ago
Contract Period
31 May 2021 - 31 May 2023 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PLATFORM HOUSING LTD
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOLIHULL
Postcode
B37 7YD
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG32 Solihull
Delivery Location
TLG West Midlands (England)
Local Authority
Solihull
Electoral Ward
Bickenhill
Westminster Constituency
Meriden and Solihull East

Supplier Information

Number of Suppliers
1
Supplier Name

PLATFORM HOUSING

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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