Award

DWP Omnichannel Feasibility and Discovery

DEPARTMENT FOR WORK AND PENSIONS

This public procurement record has 3 releases in its history.

AwardUpdate

21 Mar 2022 at 15:50

AwardUpdate

21 Mar 2022 at 11:28

Award

15 Mar 2022 at 10:42

Summary of the contracting process

The Department for Work and Pensions conducted a recent tender titled "DWP Omnichannel Feasibility and Discovery", focused on enhancing customer tracking across existing channels. This procurement, classified under Information Technology Services, had a total value of £267,939 and took place in Blackpool, England. The procurement process utilised a selective method through a call-off from a framework agreement, with the contract period spanning from 23 December 2021 to 4 April 2022. The tender period ended on 30 November 2021.

This tender represents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT services, particularly those with expertise in customer experience and omnichannel solutions. Businesses that can offer innovative approaches to customer tracking and data integration may find this an advantageous competitive space, as the contracting authority seeks to modernise its existing channels and improve future service delivery.

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Notice Title

DWP Omnichannel Feasibility and Discovery

Notice Description

Discovery around how we track customers across our existing channels and what should this look like for the future.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a71ae097-9098-43e4-8d64-aa083333e6b7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a7884de8-37f9-4c40-b6ed-73e9cf9dad5f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72222300 - Information technology services

Notice Value(s)

Tender Value
£267,939 £100K-£500K
Lots Value
Not specified
Awards Value
£267,939 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
21 Mar 20223 years ago
Submission Deadline
30 Nov 2021Expired
Future Notice Date
Not specified
Award Date
23 Dec 20214 years ago
Contract Period
23 Dec 2021 - 4 Apr 2022 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK AND PENSIONS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BLACKPOOL
Postcode
FY4 5ES
Post Town
Blackpool
Country
England

Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD4 Lancashire
Small Region (ITL 3)
TLD42 Blackpool
Delivery Location
Not specified

Local Authority
Blackpool
Electoral Ward
Stanley
Westminster Constituency
Blackpool South

Supplier Information

Number of Suppliers
1
Supplier Name

IBM

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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