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CPU 8599 Eforms & Customer Experience Platform (GranicusGovTech)

Nottingham City Council

This public procurement record has 1 release in its history.

Award

26 Aug 2026 at 15:06

Award Notice
Summary of the contracting process

Nottingham City Council procured an eforms and customer experience platform, branded GranicusGovTech. The requirement covers software and information systems, together with related IT services such as consulting, software development, internet services and support. The platform is intended to support the council’s electronic forms and customer-facing digital services. Delivery is associated with the East Midlands, with the council based in Nottingham. This is a services requirement suitable for small and medium-sized enterprises. The selected supplier, Granicus-Firmstep Ltd, is a London-based SME specialising in the named platform. Businesses active in public-sector digital transformation, online forms, customer experience technology, software implementation or managed IT support would find the subject matter relevant.

The procurement has been completed and awarded to Granicus-Firmstep Ltd. It used a selective procedure as a call-off from a framework agreement. The tender submission deadline was 31 March 2026 at 12:00. The award was made on 31 March 2026. The awarded value is £143,420. The contract runs from 1 April 2026 to 31 March 2028. There is one requirement covering the platform and associated services, rather than separately identified lots. The tender was marked suitable for SMEs and unsuitable for voluntary, community and social enterprises. The published outcome records an active award to Granicus-Firmstep Ltd; no separate contract signature or completion outcome is recorded.

This award is a useful benchmark for suppliers seeking future Nottingham City Council work in digital customer services. A credible competitor would need to provide an established electronic forms platform and customer experience technology, with the capability to support software, online information systems and associated IT services. Relevant strengths would include configuring and implementing digital forms, integrating customer-facing services, providing software development or consultancy, and delivering reliable ongoing internet and technical support. The buyer’s use of a framework call-off shows that suppliers need an appropriate framework route, or a position with a framework provider, as well as the ability to meet public-sector delivery requirements. SME scale is demonstrably compatible with this requirement, so smaller specialist platform and digital service firms can be credible competitors.

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Notice Information

Notice Title

CPU 8599 Eforms & Customer Experience Platform (GranicusGovTech)

Notice Description

Eforms & Customer Experience Platform (GranicusGovTech)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a7b53b7d-da9f-4387-b957-2b9c76aad0f4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/bd7e4361-3a7f-4bd3-824b-50551fc26222
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£143,420 £100K-£500K
Lots Value
Not specified
Awards Value
£143,420 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
26 Aug 2026Yesterday
Submission Deadline
31 Mar 2026Expired
Future Notice Date
Not specified
Award Date
31 Mar 20264 months ago
Contract Period
1 Apr 2026 - 31 Mar 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Nottingham City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAM
Postcode
NG2 3NG
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF14 Nottingham
Delivery Location
TLF East Midlands (England)
Local Authority
Nottingham
Electoral Ward
Castle
Westminster Constituency
Nottingham East

Supplier Information

Number of Suppliers
1
Supplier Name

Granicus-Firmstep Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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