Award

Contact Centre Telephony Support and Maintenance

LONDON BOROUGH OF SOUTHWARK

This public procurement record has 1 release in its history.

Award

23 May 2018 at 10:27

Award Notice
Summary of the contracting process

The London Borough of Southwark has successfully completed a procurement process for the contract titled "Contact Centre Telephony Support and Maintenance," which focuses on the hosting and support of Avaya contact centre telephony systems. This tender falls within the services category, specifically classified under telephone equipment (CPV code 32550000). The procurement method used was an open procedure, with the tender period concluding on 3 December 2017. The contract period commenced on 5 December 2017 and runs until 30 November 2018. The total contract value is £360,000, with the contract awarded to Sabio Ltd.

This tender presents significant opportunities for businesses specialising in telephony support and maintenance services, especially those classified as small and medium-sized enterprises (SMEs), as it encourages competition from local providers. Companies with expertise in contact centre solutions, telecommunications equipment, and related services are particularly well-suited to participate in similar future tenders, thereby fostering growth in their business operations within the public sector.

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Notice Information

Notice Title

Contact Centre Telephony Support and Maintenance

Notice Description

Sabio hosting and support of Avaya contact centre telephony

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a7d024bf-12ba-437d-a27c-0f43b797c08a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/e4cee4e8-d3be-4e0b-b92e-3b2a5693760e
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

CPV Codes

32550000 - Telephone equipment

Notice Value(s)

Tender Value
£360,000 £100K-£500K
Lots Value
Not specified
Awards Value
£360,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
23 May 20187 years ago
Submission Deadline
3 Dec 2017Expired
Future Notice Date
Not specified
Award Date
4 Dec 20178 years ago
Contract Period
5 Dec 2017 - 30 Nov 2018 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF SOUTHWARK
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 2QH
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
London Bridge & West Bermondsey
Westminster Constituency
Bermondsey and Old Southwark

Supplier Information

Number of Suppliers
1
Supplier Name

SABIO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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