Notice Information
Notice Title
Call Centre Ancillary Services - Interactive Voice Assistant Phase 2
Notice Description
Initial term: 22 February 2023 - 31 March 2024 OTE 1: 01 April 2024 - 31 March 2025 OTE 2: 01 April 2025 - 31 March 2026
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-a84c1816-dfcf-4d19-8fb5-adea9e338f5c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/e55ae1c6-f7ce-472a-984f-7e2bc5e8433c
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- SME, VCSE
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £580,374 £500K-£1M
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 2 Mar 20232 years ago
- Submission Deadline
- 14 Feb 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 16 Feb 20233 years ago
- Contract Period
- 22 Feb 2023 - 31 Mar 2026 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTH YORKSHIRE COUNTY COUNCIL
- Contact Name
- Laura Baxter
- Contact Email
- laura.baxter@northyorks.gov.uk
- Contact Phone
- +44 1609780780
Buyer Location
- Locality
- NORTHALLERTON
- Postcode
- DL7 8AD
- Post Town
- Darlington
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE2 North Yorkshire
- Small Region (ITL 3)
- TLE22 North Yorkshire
- Delivery Location
- TLE Yorkshire and The Humber
-
- Local Authority
- North Yorkshire
- Electoral Ward
- Romanby
- Westminster Constituency
- Richmond and Northallerton
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/e55ae1c6-f7ce-472a-984f-7e2bc5e8433c
2nd March 2023 - Awarded contract notice on Contracts Finder
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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