Tender

outsourced casework services

HOUSING OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Tender

05 Apr 2019 at 10:25

Tender Notice
Summary of the contracting process

The Housing Ombudsman Service is currently inviting tenders for outsourced casework services, focused on the investigation and resolution of housing complaints. This procurement falls under the administration services category and is based in London, England. The tender process, which is an open procedure beneath the threshold, commenced on 5th April 2019 and will close on 18th April 2019. The contract period is set to begin on 6th May 2019 and conclude on 5th May 2020, with a total contract value of £181,302, including a minimum value of £150,000.

This tender presents an excellent opportunity for businesses specialising in complaint handling and dispute resolution services, especially those experienced in working with Ombudsman Schemes or the regulatory industry. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as the procurement process is well-suited for their involvement. Interested suppliers should closely monitor the clarification updates provided by the Housing Ombudsman Service to prepare their submissions effectively.

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Notice Information

Notice Title

outsourced casework services

Notice Description

This is a procurement notice for outsourced services support for the investigation and determination of housing complaint cases. How to apply and the requirements of the service are detailed in the attachments provided. Only suppliers who have provided similar investigative complaint handling dispute resolution services for Ombudsman Schemes or the regulatory industry will be considered. Additional information: Where suppliers have clarification questions, these can be submitted by email to rdcruz@housing-ombudsman.org.uk during the clarification period as stipulated in "Procurement 2019 outsourced case work services" . Anonymised questions and their related responses will be published on our website on a regular basis over the clarification period. Interested suppliers are encouraged to frequently check for updates.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a855eff3-ea61-414c-bc11-ca530c0fea1e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d6fe42c6-2301-42d5-9dfe-9fcd3a8032e6
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure (below threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75100000 - Administration services

Notice Value(s)

Tender Value
£181,302 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
5 Apr 20196 years ago
Submission Deadline
18 Apr 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
5 May 2019 - 5 May 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOUSING OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9GE
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Blackwall & Cubitt Town
Westminster Constituency
Poplar and Limehouse

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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