Award

HPFT - Patient Experience Portal

HERTFORDSHIRE PARTNERSHIP FOUNDATION NHS TRUST

This public procurement record has 1 release in its history.

Award

18 Mar 2026 at 11:35

Award Notice
Summary of the contracting process

The Hertfordshire Partnership Foundation NHS Trust has completed the award stage for the procurement of a Patient Experience Portal, utilising the G-Cloud 14 Framework. The contracting process involved a call-off from a framework agreement, a selective procurement method suitable for large organisations rather than SMEs or VCSEs. The contract, valued at £270,000, will run from 1 March 2026 to 28 February 2029. The service falls under the software-related services category and is intended for delivery within the UK, specifically in Welwyn Garden City, England. The award was published on 18 March 2026.

This tender provides substantial opportunities for businesses developing software-related services, particularly those experienced with healthcare solutions. The procurement of such a portal necessitates collaboration between healthcare and technology sectors, opening avenues for providers who can deliver seamless, patient-focused digital experiences. Businesses similar to Patients Know Best Limited, the awarded supplier, would benefit from such initiatives, further fostering growth through innovation in patient care. Engaging with this contract may also enable businesses to establish a more prominent presence within the NHS supply chain, thereby expanding their market reach and influence.

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Notice Information

Notice Title

HPFT - Patient Experience Portal

Notice Description

Hertfordshire Partnership University NHS Trust award for Patient Experience Portal via G-Cloud 14 Framework.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-a95dd3db-b759-4e4a-862a-7eafe99eecd5
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/eedc72cd-d507-4b67-bf07-e556fa53f3c2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£270,000 £100K-£500K
Lots Value
Not specified
Awards Value
£270,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 20262 weeks ago
Submission Deadline
9 Feb 2026Expired
Future Notice Date
Not specified
Award Date
1 Mar 20261 months ago
Contract Period
1 Mar 2026 - 28 Feb 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HERTFORDSHIRE PARTNERSHIP FOUNDATION NHS TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WELWYN GARDEN CITY
Postcode
AL8 6NS
Post Town
St Albans
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH26 North and East Hertfordshire
Delivery Location
Not specified
Local Authority
Welwyn Hatfield
Electoral Ward
Handside
Westminster Constituency
Welwyn Hatfield

Supplier Information

Number of Suppliers
1
Supplier Name

PATIENTS KNOW BEST

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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