Tender

Security Operations Centre (SOC)

FINANCIAL OMBUDSMAN SERVICE

This public procurement record has 1 release in its history.

Tender

17 Nov 2023 at 15:18

Tender Notice
Summary of the contracting process

The Financial Ombudsman Service is seeking a Managed Security Operations Centre (SOC) service. The contract involves providing a modern SOC capability operating 24/7, core security incident response, threat intelligence, and process improvement. The procurement method is selective, with a tender deadline on 18th December 2023 and a contract period from 30th April 2024 to 29th April 2027. The service falls under the IT services category and is located in London, United Kingdom.

This opportunity for a managed SOC service by the Financial Ombudsman Service is suited for businesses in IT services, cybersecurity, and managed services. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate. The contract offers a three-year period for service provision and collaboration with the Financial Ombudsman Service's cyber security team, presenting a growth opportunity for businesses with expertise in security operations and threat response.

Find more tenders on our Open Data Platform.
How relevant is this notice?

Notice Information

Notice Title

Security Operations Centre (SOC)

Notice Description

The Financial Ombudsman Service intends to place a contract for the provision of a managed Security Operations Centre (SOC) service to provide the following: 1) Provision of a modern and fit-for-purpose SOC capability operating 24 hours a day, 7 days a week, 365 days a year (working in concert with the Financial Ombudsman Service's cyber security team); 2) Undertake standard security operations functions including: a. Performing triage of security incidents, core security incident response, and escalation activities (we refer to these as level 1 and 2 activities); b. Tuning/configuration of the Security Information & Event Management (SIEM) solution and associated Security Orchestration, Automation & Response (SOAR) capabilities; c. Responding to threat intelligence and performing proactive threat hunting; d. Management, investigation, and resolution of critical/major security incidents including digital forensics as required; and e. Conducting process improvement activities to improve the effectiveness of the SOC. 3) Provision of cyber security resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis. These resources maybe involved in project or business as usual activities.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/7bfb2e1e-4eda-4896-82c8-bb771e298b3f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure (above threshold)
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£900,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Nov 20232 years ago
Submission Deadline
18 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
29 Apr 2024 - 29 Apr 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
TLI London
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4-2023-11-17T15:18:48Z",
    "date": "2023-11-17T15:18:48Z",
    "ocid": "ocds-b5fd17-aa210f28-e4b9-48d2-8c7f-69a7c4c87be4",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "tender_395372/1281520",
        "title": "Security Operations Centre (SOC)",
        "description": "The Financial Ombudsman Service intends to place a contract for the provision of a managed Security Operations Centre (SOC) service to provide the following: 1) Provision of a modern and fit-for-purpose SOC capability operating 24 hours a day, 7 days a week, 365 days a year (working in concert with the Financial Ombudsman Service's cyber security team); 2) Undertake standard security operations functions including: a. Performing triage of security incidents, core security incident response, and escalation activities (we refer to these as level 1 and 2 activities); b. Tuning/configuration of the Security Information & Event Management (SIEM) solution and associated Security Orchestration, Automation & Response (SOAR) capabilities; c. Responding to threat intelligence and performing proactive threat hunting; d. Management, investigation, and resolution of critical/major security incidents including digital forensics as required; and e. Conducting process improvement activities to improve the effectiveness of the SOC. 3) Provision of cyber security resources on demand to augment the Financial Ombudsman Service's team on an ad-hoc basis. These resources maybe involved in project or business as usual activities.",
        "datePublished": "2023-11-17T15:18:48Z",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "postalCode": "E14 9SR"
                    },
                    {
                        "region": "London",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 900000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Restricted procedure (above threshold)",
        "tenderPeriod": {
            "endDate": "2023-12-18T17:00:00Z"
        },
        "contractPeriod": {
            "startDate": "2024-04-30T00:00:00+01:00",
            "endDate": "2027-04-29T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "1",
                "documentType": "tenderNotice",
                "description": "Opportunity notice on Contracts Finder",
                "url": "https://www.contractsfinder.service.gov.uk/Notice/7bfb2e1e-4eda-4896-82c8-bb771e298b3f",
                "datePublished": "2023-11-17T15:18:48Z",
                "format": "text/html",
                "language": "en"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-CFS-140903",
            "name": "Financial Ombudsman Service",
            "identifier": {
                "legalName": "Financial Ombudsman Service"
            },
            "address": {
                "streetAddress": "Exchange Tower, Harbour Exchange Square",
                "locality": "London",
                "postalCode": "E14 9SR",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Chris Jones",
                "email": "procurement.enquiries@financial-ombudsman.org.uk"
            },
            "details": {
                "url": "https://procurement.financial-ombudsman.org.uk/web/login.html"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-140903",
        "name": "Financial Ombudsman Service"
    }
}