Award

Call Handling IVR Work

HER MAJESTYS LAND REGISTRY

This public procurement record has 1 release in its history.

Award

01 Feb 2018 at 10:55

Award Notice
Summary of the contracting process

The procurement process for the "Call Handling IVR Work" was initiated by Her Majesty's Land Registry, with a total contract value of £72,174.62. This project, classified under the CPV code for communication software packages, is aimed at delivering Enghouse IVR work for call handling. The tender period concluded on 25 October 2017, marking the transition to a contract period starting on 1 November 2017 and set to end on 28 February 2018. The purchasing organisation is located in Plymouth, England, and procured the contract using a selective method through a framework agreement.

This tender presents significant opportunities for growth, particularly for small and medium-sized enterprises (SMEs) specialising in communication software and related services. Businesses that can offer innovative technology solutions and demonstrate expertise in developing interactive voice response systems will find this tender well-suited for competition. The involvement of a reputable contracting authority like Her Majesty's Land Registry further enhances the potential gain for participants, fostering a collaborative environment for SMEs to expand their market footprint.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Call Handling IVR Work

Notice Description

Enghouse IVR work for Call Handling project

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/96e431ce-c2dc-4038-8e61-620de96737d0
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48510000 - Communication software package

Notice Value(s)

Tender Value
£72,174 Under £100K
Lots Value
Not specified
Awards Value
£72,174 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
1 Feb 20188 years ago
Submission Deadline
25 Oct 2017Expired
Future Notice Date
Not specified
Award Date
26 Oct 20178 years ago
Contract Period
1 Nov 2017 - 28 Feb 2018 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HER MAJESTYS LAND REGISTRY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL5 9BY
Post Town
Plymouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
Not specified
Local Authority
Plymouth
Electoral Ward
Honicknowle
Westminster Constituency
Plymouth Moor View

Supplier Information

Number of Suppliers
1
Supplier Name

DATRIX

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca-2018-02-01T10:55:06Z",
    "date": "2018-02-01T10:55:06Z",
    "ocid": "ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "2017191",
        "title": "Call Handling IVR Work",
        "description": "Enghouse IVR work for Call Handling project",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48510000",
            "description": "Communication software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "countryName": "British Oversea Territories"
                    },
                    {
                        "countryName": "Channel Islands"
                    },
                    {
                        "countryName": "Europe"
                    },
                    {
                        "countryName": "Isle of Man"
                    },
                    {
                        "countryName": "Rest of the World"
                    },
                    {
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 72174.62,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2017-10-25T23:59:59+01:00"
        },
        "contractPeriod": {
            "startDate": "2017-11-01T00:00:00Z",
            "endDate": "2018-02-28T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-76600",
            "name": "HER MAJESTYS LAND REGISTRY",
            "identifier": {
                "legalName": "HER MAJESTYS LAND REGISTRY"
            },
            "address": {
                "streetAddress": "Land Registry Procurement Unit, PO Box 292",
                "locality": "PLYMOUTH",
                "postalCode": "PL5 9BY",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Procurement & Commercial Group",
                "email": "CorporateProcurement@landregistry.gov.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-02980574",
            "name": "DATRIX LIMITED",
            "identifier": {
                "legalName": "DATRIX LIMITED",
                "scheme": "GB-COH",
                "id": "02980574"
            },
            "address": {
                "streetAddress": "29 Boundary Street E2 7JQ GB"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-76600",
        "name": "HER MAJESTYS LAND REGISTRY"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-aacc0548-d53d-49ad-a6f0-d644790768ca-1",
            "status": "active",
            "date": "2017-10-27T00:00:00+01:00",
            "datePublished": "2018-02-01T10:55:06Z",
            "value": {
                "amount": 72174.62,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-02980574",
                    "name": "DATRIX LIMITED"
                }
            ],
            "contractPeriod": {
                "startDate": "2017-11-01T00:00:00Z",
                "endDate": "2018-02-28T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/96e431ce-c2dc-4038-8e61-620de96737d0",
                    "datePublished": "2018-02-01T10:55:06Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}