Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Revenues and Benefits Telephone Information Service

Guildford Borough Council

This public procurement record has 1 release in its history.

Award

09 Aug 2023 at 16:38

Award Notice
Summary of the contracting process

The Guildford Borough Council awarded a contract for the "Revenues and Benefits Telephone Information Service" to INFORM COMMUNICATIONS LTD. The contract, under the main procurement category of services, is valued at £26,401 GBP. The procurement method used was "Other - Framework Direct Award (below threshold)". The tender period ended on June 1, 2023, and the contract period is from June 14, 2023, to June 13, 2026. The service will be provided in GUILDFORD with postal code GU2 4BB.

This contract presents an opportunity for small and medium-sized enterprises (SMEs) in the telecommunications services sector to grow their business by providing a specialist IVR information service for Council Tax, Business Rates, and Benefits. Businesses offering telephone-answering services can find potential for growth by offering bespoke information services to the Guildford Borough Council. The council aims to encourage self-service among customers and provide information outside office hours, enhancing customer service and operational efficiency.

How relevant is this notice?

Notice Information

Notice Title

Revenues and Benefits Telephone Information Service

Notice Description

24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a6740808-0d8d-4dee-848d-d85f4ab17106
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other - Framework Direct Award (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£26,401 Under £100K
Lots Value
Not specified
Awards Value
£26,401 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Aug 20233 years ago
Submission Deadline
1 Jun 2023Expired
Future Notice Date
Not specified
Award Date
25 Apr 20233 years ago
Contract Period
14 Jun 2023 - 13 Jun 2026 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Guildford Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GUILDFORD
Postcode
GU2 4BB
Postcode Area
Guildford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ25 West Surrey
Delivery Location
Not specified
Local Authority
Guildford
Electoral Ward
St Nicolas
Westminster Constituency
Guildford

Supplier Information

Number of Suppliers
1
Supplier Name

Inform Communications Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...