Notice Information
Notice Title
Revenues and Benefits Telephone Information Service
Notice Description
24/7/365 specialist IVR (interactive voice response) information service to provide bespoke information about Council Tax, Business Rates and Benefits with access to agents at points defined by us. The aim of the service is to encourage customers to self-serve where possible, and to supply information outside of office hours.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-ab06920b-5188-46ea-80d5-edc7c037f525
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/a6740808-0d8d-4dee-848d-d85f4ab17106
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other - Framework Direct Award (below threshold)
- Tender Suitability
- SME
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79510000 - Telephone-answering services
Notice Value(s)
- Tender Value
- £26,401 Under £100K
- Lots Value
- Not specified
- Awards Value
- £26,401 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 9 Aug 20232 years ago
- Submission Deadline
- 1 Jun 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 24 Apr 20232 years ago
- Contract Period
- 13 Jun 2023 - 13 Jun 2026 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- GUILDFORD BOROUGH COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- GUILDFORD
- Postcode
- GU2 4BB
- Post Town
- Guildford
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ2 Surrey, East and West Sussex
- Small Region (ITL 3)
- TLJ25 West Surrey
- Delivery Location
- Not specified
-
- Local Authority
- Guildford
- Electoral Ward
- St Nicolas
- Westminster Constituency
- Guildford
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/a6740808-0d8d-4dee-848d-d85f4ab17106
9th August 2023 - Awarded contract notice on Contracts Finder
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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