Notice Information
Notice Title
CLOSED - Telephony Contact Centre System Replacement - South Norfolk District Council & Broadland District Council
Notice Description
You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council ("The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service's (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation. Additional information: Is a Recurrent Procurement Type? : No
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/fc2ac4c7-1422-4c75-a318-5f37724e9d22
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Restricted procedure (above threshold)
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79511000 - Telephone operator services
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Jun 20232 years ago
- Submission Deadline
- 30 Jun 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- 2 Aug 2023 - 31 Oct 2026 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Not Specified
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BRECKLAND DISTRICT COUNCIL AND SOUTH HOLLAND DISTRICT COUNCIL
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- NORFOLK
- Postcode
- NR7 0WF
- Post Town
- Norwich
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH5 Norfolk
- Small Region (ITL 3)
- TLH51 Norwich and East Norfolk
- Delivery Location
- Not specified
-
- Local Authority
- Broadland
- Electoral Ward
- Brundall
- Westminster Constituency
- Broadland and Fakenham
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/fc2ac4c7-1422-4c75-a318-5f37724e9d22
16th June 2023 - Opportunity notice on Contracts Finder -
https://in-tendhost.co.uk/brecklandcouncil/aspx/
Additional information on how to apply for this contract
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c-2023-06-16T15:23:56+01:00",
"date": "2023-06-16T15:23:56+01:00",
"ocid": "ocds-b5fd17-ab120845-85ab-424c-b71e-23efb0e49a1c",
"language": "en",
"initiationType": "tender",
"tender": {
"id": "IT-335-248-165-SNBD-22",
"title": "CLOSED - Telephony Contact Centre System Replacement - South Norfolk District Council & Broadland District Council",
"description": "You are invited to tender for the provision, maintenance and support of our contact centre telephone system for South Norfolk Council and Broadland District Council (\"The Councils) Procurement Ref: 165/SN/22. The tender will be in the form of a further competition in accordance with Crown Commercial Service's (CCS) procurement framework RM3808 Lot 4. The contract will be awarded in accordance with the framework documentation. Additional information: Is a Recurrent Procurement Type? : No",
"datePublished": "2023-06-13T16:13:43+01:00",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "79511000",
"description": "Telephone operator services"
},
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"postalCode": "NR7 0WF"
},
{
"region": "East of England",
"countryName": "United Kingdom"
},
{
"postalCode": "NR7 0WF"
},
{
"region": "East of England",
"countryName": "United Kingdom"
},
{
"postalCode": "NR7 0WF"
},
{
"region": "East of England",
"countryName": "United Kingdom"
},
{
"postalCode": "NR7 0WF"
},
{
"region": "East of England",
"countryName": "United Kingdom"
}
]
}
],
"procurementMethod": "selective",
"procurementMethodDetails": "Restricted procedure (above threshold)",
"tenderPeriod": {
"endDate": "2023-06-30T11:59:00+01:00"
},
"contractPeriod": {
"startDate": "2023-08-02T01:00:00+01:00",
"endDate": "2026-10-31T23:59:59Z"
},
"suitability": {
"sme": true,
"vcse": false
},
"mainProcurementCategory": "services",
"documents": [
{
"id": "1",
"documentType": "tenderNotice",
"description": "Opportunity notice on Contracts Finder",
"url": "https://www.contractsfinder.service.gov.uk/Notice/fc2ac4c7-1422-4c75-a318-5f37724e9d22",
"datePublished": "2023-06-13T16:13:43+01:00",
"format": "text/html",
"language": "en",
"dateModified": "2023-06-16T15:23:56+01:00"
},
{
"id": "2",
"description": "Additional information on how to apply for this contract",
"url": "https://in-tendhost.co.uk/brecklandcouncil/aspx/"
}
]
},
"parties": [
{
"id": "GB-CFS-248590",
"name": "Breckland District Council and South Holland District Council",
"identifier": {
"legalName": "Breckland District Council and South Holland District Council"
},
"address": {
"streetAddress": "Peachman Way, Norwich",
"locality": "Norfolk",
"postalCode": "NR7 0WF",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Allison Parkinson-White",
"email": "allison.parkinson-white@breckland.gov.uk",
"telephone": "07979504776"
},
"details": {
"url": "http://www.southnorfolkandbroadland.gov.uk"
},
"roles": [
"buyer"
]
}
],
"buyer": {
"id": "GB-CFS-248590",
"name": "Breckland District Council and South Holland District Council"
}
}