Award

Cloud Software (Citrix) Support Contract 2024

THE ROYAL BOROUGH OF KINGSTON UPON THAMES

This public procurement record has 2 releases in its history.

Tender

26 Aug 2025 at 07:59

Tender Notice
Award

12 Apr 2024 at 12:47

Award Notice
Summary of the contracting process

The Royal Borough of Kingston upon Thames has initiated a tender titled "Cloud Software (Citrix) Support Contract 2024," which falls under the Database and Operating Software Package industry category, with a focus on maintaining service continuity for key council applications. The procurement is conducted through a direct award method and began with the tender stage, concluding on 22 March 2024. The contract, valued at £808,200, spans from 17 April 2024 to 16 October 2025, and covers multiple regions across the United Kingdom including North East, North West, and other areas, focusing on the services category. This process has reached the award stage, with the contract being successfully awarded to Softcat plc, as published on 12 April 2024.

This tender offers substantial business growth opportunities, particularly for firms specialising in software support and IT services related to software platforms like Citrix. Small and medium enterprises (SMEs) are deemed suitable candidates for this contract, given the scope and regional coverage, presenting an attractive opportunity to expand their portfolio by supporting vital public services in sectors such as finance, social care, housing, and planning. Companies with a strong track record in managing complex software environments and offering robust support solutions would be well-suited to compete for similar opportunities in the future.

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Notice Information

Notice Title

Cloud Software (Citrix) Support Contract 2024

Notice Description

Software renewal to maintain the service continuity of all Council applications delivered through the Citrix Software platform and includes the core applications for finance, social care, housing, planning systems, revenue and benefit which are all critical to the day-to-day operation of the Councils.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ab51fd1a-da31-4a40-84d6-23a71bb40465
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1f8458f8-93ac-412f-bac6-42b0be13b367
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48600000 - Database and operating software package

Notice Value(s)

Tender Value
£808,200 £500K-£1M
Lots Value
Not specified
Awards Value
£808,200 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
26 Aug 20256 months ago
Submission Deadline
22 Mar 2024Expired
Future Notice Date
Not specified
Award Date
28 Mar 20241 years ago
Contract Period
16 Apr 2024 - 16 Oct 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE ROYAL BOROUGH OF KINGSTON UPON THAMES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
KINGSTON UPON THAMES
Postcode
KT1 1EU
Post Town
Kingston upon Thames
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI6 Outer London - South
Small Region (ITL 3)
TLI63 Merton, Kingston upon Thames and Sutton
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Kingston upon Thames
Electoral Ward
Kingston Town
Westminster Constituency
Kingston and Surbiton

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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