Tender

SRO Ticketing and CRM System Consultancy

TUNBRIDGE WELLS BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

11 Feb 2019 at 14:55

Tender Notice
Summary of the contracting process

Tunbridge Wells Borough Council is initiating a tender process for the "SRO Ticketing and CRM System Consultancy" aimed at enhancing their ticketing and customer relationship management systems. The procurement is classified under the industry category of systems and technical consultancy services, specifically within the areas of systems consultancy and software-related services. The tender period is set to conclude on 22nd February 2019, with the contract expected to commence on 8th April 2019 and run until 1st April 2020. The value of the contract is £10,000 and aims to improve system functionality and streamline customer engagement.

This opportunity presents a significant avenue for business growth, particularly for firms specialised in systems consultancy and software development. Small and medium-sized enterprises (SMEs) with expertise in enhancing digital ticketing systems, customer relationship management, and related training services would be well-positioned to compete for this contract. Companies that can demonstrate innovative solutions for customer journey optimisation and online booking systems may find a distinct advantage in this tendering process.

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Notice Information

Notice Title

SRO Ticketing and CRM System Consultancy

Notice Description

Tunbridge Wells Borough Council is looking to appoint a single service provider to provide advice, training and delivery to the Council in relation to its SRO Ticketing and CRM System. The work will cover: Identifying areas to improve use of system functionality Review documentation and use of documentation (including layouts and dynamic text) Review email integration with Force 24 System Develop and implement online booking for wheelchair/mobility bookers. Streamline and monetise the customer journey Develop and implement our use of Campaigns Module Develop and implement our use of Fundraising Module Develop and implement our use of Agency Module Training in all of the above areas We envisage that the work will commence in April 2019.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-abe7a739-7296-479a-85c0-8557f944b27c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a131f2d7-cfea-49c0-99ed-74d72b7d8a40
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72220000 - Systems and technical consultancy services

72246000 - Systems consultancy services

72260000 - Software-related services

Notice Value(s)

Tender Value
£10,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Feb 20197 years ago
Submission Deadline
22 Feb 2019Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
7 Apr 2019 - 1 Apr 2020 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TUNBRIDGE WELLS BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TUNBRIDGE WELLS
Postcode
TN1 1RS
Post Town
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ46 West Kent
Delivery Location
TLJ South East (England)
Local Authority
Tunbridge Wells
Electoral Ward
Park
Westminster Constituency
Tunbridge Wells

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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