Award

iCasework case management for councillors

LONDON BOROUGH OF ISLINGTON

This public procurement record has 3 releases in its history.

AwardUpdate

06 Mar 2024 at 15:32

Award Notice
AwardUpdate

28 Feb 2024 at 16:21

Award Notice
Award

26 Jan 2024 at 17:16

Award Notice
Summary of the contracting process

The London Borough of Islington has completed a procurement process for the purchase and implementation of the Civica iCasework councillor case management system. This system is aimed at enhancing the ability of councillors to manage cases from the public, track progress, and engage with internal departments effectively. The contract, with a value of £59,375, was awarded to Civica UK Limited. The tender method used was selective, with the contract start date set for March 31, 2022, and end date as May 31, 2024. The procurement was a service category, and the tender period ended on February 28, 2022.

This procurement process by the London Borough of Islington provides a business opportunity for companies specializing in software packages and information systems. The contract, implemented through a framework agreement, could appeal to large-scale technology solution providers. With a clearly defined need for a case management system, businesses offering similar solutions tailored for public sector requirements may find this tender well-suited for their expertise, allowing for potential business growth and collaboration with the local council.

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Notice Information

Notice Title

iCasework case management for councillors

Notice Description

Purchase and Implementation of Civica iCasework councillor case management system on request of Chief Executive. System will enable Councillors to log and track cases from members of the public and follow up with relevant internal departments to bring to successful resolution. Additional reporting features will enable the Council to easily identify problematic service areas, or ward specific issues to enable improved forward planning and engagement with its residents.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ac33e2b6-67ec-446e-b820-30459d66162e
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/232a1550-79ee-45af-acc1-0441a5b8b2bb
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£59,375 Under £100K
Lots Value
Not specified
Awards Value
£59,375 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
6 Mar 20241 years ago
Submission Deadline
28 Feb 2022Expired
Future Notice Date
Not specified
Award Date
15 Jun 20223 years ago
Contract Period
30 Mar 2022 - 31 May 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF ISLINGTON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N1 2UD
Post Town
North London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI43 Haringey and Islington
Delivery Location
Not specified
Local Authority
Islington
Electoral Ward
St Mary's & St James'
Westminster Constituency
Islington South and Finsbury

Supplier Information

Number of Suppliers
1
Supplier Name

CIVICA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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