Award

Customer Satisfaction Research

SECURITY INDUSTRY AUTHORITY

This public procurement record has 1 release in its history.

Award

23 Oct 2024 at 13:00

Award Notice
Summary of the contracting process

The Security Industry Authority (SIA) has completed the procurement process titled "Customer Satisfaction Research," classified under the market research services category with a CPV code of 79310000. This project, aimed at appointing a supplier to measure satisfaction levels and evaluate the experience of individuals applying for an SIA licence, has a total contract value of £96,600. The procurement was conducted through a selective method, specifically a call-off from a dynamic purchasing system. The contract period begins on 23 October 2024 and ends on 31 March 2027, with the award status marked as active on 8 October 2024. The main location for delivery is the United Kingdom.

This tender presents significant opportunities for businesses specialising in market research services, particularly those capable of handling comprehensive customer and user satisfaction surveys. Small and medium-sized enterprises (SMEs) will find this tender especially suited to their capabilities given the SIA's suitability criteria that favour SMEs. BMG Research Limited, a large-scale supplier based in Cheshire, has been awarded the contract, highlighting the competitive nature and scope of the project. The three-year contract ensures steady business and substantial growth opportunities for firms engaged in market research.

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Notice Information

Notice Title

Customer Satisfaction Research

Notice Description

This project is to appoint a supplier who can deliver customer and user research in order to measure satisfaction levels and evaluate the experience of individuals applying for an SIA licence.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ac802535-b5d5-40f8-8747-0dd7bd007378
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/db68e784-6c4d-4ee1-9137-e9985d47d503
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Dynamic
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a dynamic purchasing system
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

Notice Value(s)

Tender Value
£96,600 Under £100K
Lots Value
Not specified
Awards Value
£96,600 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
23 Oct 20241 years ago
Submission Deadline
24 Jul 2024Expired
Future Notice Date
Not specified
Award Date
7 Oct 20241 years ago
Contract Period
22 Oct 2024 - 31 Mar 2027 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SECURITY INDUSTRY AUTHORITY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E14 1UG
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Mile End
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

BMG RESEARCH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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