Tender

Provision and Support of an IT Service Desk Solution

ROYAL BERKSHIRE FIRE & RESCUE SERVICE

This public procurement record has 2 releases in its history.

TenderAmendment

08 Dec 2016 at 11:31

Tender Notice
Tender

07 Dec 2016 at 08:43

Tender Notice
Summary of the contracting process

The Royal Berkshire Fire & Rescue Service is currently in the tender stage of its procurement process for the "Provision and Support of an IT Service Desk Solution". This initiative aims to replace an outdated IT service currently in use and is classified under the industry category of computer support and consultancy services. The tender is intended for solutions that align with ITIL standards and support various service desk functions. The deadline for submitting tenders is 12 January 2017, with the anticipated contract period starting on 1 March 2017 and concluding on 28 February 2021. The service will be primarily hosted at the RBFRS headquarters in Reading, located in the South East of England.

This procurement process presents a significant opportunity for small and medium-sized enterprises (SMEs) specialising in IT support and consultancy services, particularly those that have experience in implementing ITIL-aligned solutions. Businesses that can demonstrate expertise in service desk systems and customer-focused IT services will be well-positioned to compete. Engaging in this tender could facilitate growth through long-term collaboration with a key public service provider, while also enhancing service delivery for the broader range of partner fire services involved.

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Notice Information

Notice Title

Provision and Support of an IT Service Desk Solution

Notice Description

Royal Berkshire Fire Authority (the "Authority") is seeking to award a Contract for the provision of a new IT Service Desk. The Authority currently uses a version of Spiceworks, which is no longer under support. The IT service has recently been restructured and is seeking to work to ITIL standards and provide a customer focused IT service operating in line with best practice. The Authority also works in partnership with other Fire Services and requires the solution to be suitable for use in supporting a broader range of service desk services both internally and with other organisations. It is anticipated that the solution will be hosted within the data centre at RBFRS head quarters. The Authority s therefore seeking tenders from the market for suitable solutions that will meet the changing needs of the service. Additional information: Please apply through the IN-TEND portal if you are not registered on the site, you will need to do this. The link is https://in-tendhost.co.uk/rbfrs-bmkfrs/aspx/Home

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-acf682cc-95d3-4de9-a822-346eb5914b57
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1d8323d9-4e1f-48f2-bb05-2e71fc144c4f
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
8 Dec 20169 years ago
Submission Deadline
12 Jan 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Mar 2017 - 28 Feb 2021 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ROYAL BERKSHIRE FIRE & RESCUE SERVICE
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
READING
Postcode
RG31 7SD
Post Town
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLJ South East (England)
Local Authority
West Berkshire
Electoral Ward
Tilehurst Birch Copse
Westminster Constituency
Reading West and Mid Berkshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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