Award

NECS Cisco Contact Center Flexplan Subscription

N H S SHARED BUSINESS SERVICES

This public procurement record has 1 release in its history.

Award

18 Mar 2025 at 10:51

Award Notice
Summary of the contracting process

In a completed procurement process, NHS Shared Business Services, based in Salford, England, sought pricing for renewing the Cisco Contact Center Flexplan Subscription for 12, 24, and 36 months. This tender, classified under the subscription services category, addressed the renewal of current licences for their Unified Contact Center Express platform. The key dates included the tender end date on 1st July 2022, and the contract period intended to span from 8th August 2022 to 7th August 2024. The procurement method used was selective, as part of a call-off from a framework agreement.

This tender represents a significant business growth opportunity, particularly for small and medium-sized enterprises (SMEs) specialising in IT subscription services. The contract valued at £158,753.16 GBP was awarded to Insight Direct (UK) LTD, an SME itself, highlighting the feasibility for other similar-sized businesses to compete successfully in future tenders of this nature. Companies adept in providing tailored subscription services with the capability to support large operational needs like those of NHS Shared Business Services could greatly benefit from engaging in such contracts.

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Notice Information

Notice Title

NECS Cisco Contact Center Flexplan Subscription

Notice Description

NECS would like pricing for 12months, 24 months, and 36 months renewal of our existing Cisco Contact Center Flexplan subscription for our on Premise, Unified Contact Center Express platform. Prices should be based on a renewal of all of our current licences. Supply a Cisco Contact Center Flexplan subscription renewal for the quantities of agents listed in the below table and as per the below BOM with a start date of 20th August 2022.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ad022eaf-0586-48aa-80ac-229d37ca3a75
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/2f58f6a3-a482-4ad6-9f78-e7057e96b06a
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79980000 - Subscription services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£158,753 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Mar 202511 months ago
Submission Deadline
1 Jul 2022Expired
Future Notice Date
Not specified
Award Date
10 Aug 20223 years ago
Contract Period
7 Aug 2022 - 7 Aug 2024 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
N H S SHARED BUSINESS SERVICES
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M50 2UW
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Quays
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

INSIGHT DIRECT (UK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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