Notice Information
Notice Title
Contact Centre Call Handling
Notice Description
Arts Council England are looking to procure the Enghouse Interactive Contact Centre solution to be integrated with our existing Cisco Call Manager system, thereby replacing our existing UCCX system. The Enghouse solution will be used to handle customer interaction across a number of channels, including telephone, email and web chat. Additional information: Documents are available via the Bravo Solutions e-tendering platform. URL given below. All bids must be submitted through this portal. All queries regarding this event should also be submitted via the portals message board. If you have difficulties accessing the portal then you should contact the Bravo helpline. The number is on the portals welcome page. The maximum contract value including VAT must not exceed PS40,000 in the first contract year and PS55,000 over the full contract duration of 4 years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-b5fd17-ad0a511b-532c-4dfb-8f04-cf5be7ce2118
- Publication Source
- Contracts Finder
- Latest Notice
- https://www.contractsfinder.service.gov.uk/Notice/a3efb2f6-3461-4224-9853-834ba82266d9
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Other -
- Tender Suitability
- SME
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
92 - Recreational, cultural and sporting services
-
- CPV Codes
79419000 - Evaluation consultancy services
92000000 - Recreational, cultural and sporting services
Notice Value(s)
- Tender Value
- £40,000 Under £100K
- Lots Value
- Not specified
- Awards Value
- £40,000 Under £100K
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 24 Aug 20178 years ago
- Submission Deadline
- 28 Jul 2017Expired
- Future Notice Date
- Not specified
- Award Date
- 27 Jul 20178 years ago
- Contract Period
- 20 Aug 2017 - 20 Aug 2020 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE ARTS COUNCIL ENGLAND
- Contact Name
- David Battersby, ARTS COUNCIL ENGLAND
- Contact Email
- procurement.services@artscouncil.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BIRMINGHAM
- Postcode
- B1 2LH
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG31 Birmingham
- Delivery Location
- Not specified
-
- Local Authority
- Birmingham
- Electoral Ward
- Ladywood
- Westminster Constituency
- Birmingham Ladywood
Further Information
Notice Documents
-
https://www.contractsfinder.service.gov.uk/Notice/a3efb2f6-3461-4224-9853-834ba82266d9
24th August 2017 - Awarded contract notice on Contracts Finder -
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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