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Microsoft Unified Support (only available from Microsoft)

NATIONAL ENERGY SYSTEM OPERATOR LIMITED

This public procurement record has 1 release in its history.

Award

25 Jun 2026 at 10:42

Award Notice
Summary of the contracting process

The National Energy System Operator Limited has awarded a contract under the CCS G-Cloud 14 Framework (RM1557.14) for Microsoft Unified Support services. The procurement, classified under the "System and support services" industry category, encompasses technical support and service management across NESO's operations in England, Scotland, and Wales. The procurement method was selective via a call-off from a framework agreement. The award, valued at £1,081,378.34, was completed with a contract period starting from 1st June 2026 to 31st May 2027, with key activities planned to sustain business system performance.

This procurement opens up potential avenues for large-scale businesses specialising in IT support services, especially those with extensive experience in managing Microsoft technology. As the procurement process was completed through a selective framework agreement, the operation primarily benefits established suppliers familiar with such frameworks. While SMEs and VCSEs were not targeted, the procurement demonstrates the increasing reliance on advanced technical support services, reflecting potential growth areas for businesses aiming to engage in similar large-scale government contracts.

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Notice Information

Notice Title

Microsoft Unified Support (only available from Microsoft)

Notice Description

National Energy System Operator (NESO) has awarded a call-off contract under the CCS G-Cloud 14 Framework (RM1557.14) for the provision of Microsoft Unified Support services. The contract provides technical support, proactive advisory services, service management, and escalation support for NESO's Microsoft technology estate, helping to ensure the continued availability, security, and performance of critical business systems.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ad2be39b-5b11-4611-8fd3-c97fbf9c950d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d9354f63-c008-4463-a1d0-a4d45e37574c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72250000 - System and support services

Notice Value(s)

Tender Value
£1,081,378 £1M-£10M
Lots Value
Not specified
Awards Value
£1,081,378 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
25 Jun 20262 weeks ago
Submission Deadline
21 May 2026Expired
Future Notice Date
Not specified
Award Date
28 May 20261 months ago
Contract Period
31 May 2026 - 31 May 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NATIONAL ENERGY SYSTEM OPERATOR LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOKINGHAM
Postcode
RG41 5BN
Post Town
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England), TLL Wales, TLM Scotland
Local Authority
Wokingham
Electoral Ward
Winnersh
Westminster Constituency
Wokingham

Supplier Information

Number of Suppliers
1
Supplier Name

MICROSOFT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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