Planning

Low Code Solution

ESSEX COUNTY COUNCIL

This public procurement record has 1 release in its history.

Planning

09 Aug 2024 at 09:02

Market Engagement Notice
Summary of the contracting process

Essex County Council (ECC) is in the planning stage of procuring a Low Code Solution to support its Digital Transformation strategy. This tender, classified under the Software package and information systems category, targets potential suppliers from the East of England. The council plans to pilot this solution over the course of a year to develop tailored applications for various departments. Key dates include the engagement end date on 23 August 2024. Interested parties are encouraged to submit their responses to preliminary questions to the contact person, Tyno Tong, by 5 pm on this date.

This procurement offers significant opportunities for businesses involved in software and IT services, especially those with experience in low-code development and CRM solutions. SMEs and VCSE organisations are also encouraged to participate. The pilot includes the development of a customer-facing complaints system and an internal Risk Register System, both of which are critical components for the Council's operations. Companies with ready-to-go solutions that require minimal customization will find this tender particularly appealing, providing an opportunity to establish a long-term partnership with Essex County Council.

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Notice Information

Notice Title

Low Code Solution

Notice Description

Essex County Council (ECC) is exploring the possibility of procuring a Low Code Solution to enhance our Digital Transformation strategy. Our objective is to thoroughly explore the variety of Low-Code Software options available, which will allow us to conduct a pilot program. This program aims to develop solutions tailored to specific business areas over the course of approximately one year. By doing so, we intend to not only build proficiency in low-code methodologies but also deliver effective solutions for the departments participating in the pilot. The services and requirements we would be most likely to include in the Pilot Programme include: * A customer facing complaints system: Functionality to handle multiple complaint types and include the ability to allocate case work and manage the complaints, log by type of complaint, location or anything else we would like to categorise by, upload documents, generate auto-responses in certain instances and provides MI. * An internal Risk Register System: Dashboard of risk and control measures. Risk Register can be accessed via our single sign on, and have an RBAC model Also, functionality to enable allocation as well as have a RAG rating. Also, enables the management/closure of risks and provides MI. Should the pilot be a success, we would then build a business case to extend the product and capability strategically as a CRM solution for multiple business areas. We are looking for an organisation to partner with us to provide a low-cost product for us to use for the pilot but with the potential to procure a full solution in the event of a successful outcome. We would like some of the solutions to be 'ready to go' with just minor development required to go live, so ideally, the partner will have worked with other local authorities and have previous experiences of building some of the CRM capabilities for them.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ad62c39a-40e8-459f-94a4-076eee2eea1d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/09df376f-0f58-4f48-b023-3e4d661f6923
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Aug 20241 years ago
Submission Deadline
Not specified
Future Notice Date
23 Aug 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ESSEX COUNTY COUNCIL
Contact Name
Tyno Tong
Contact Email
tyno.tong@essex.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
CHELMSFORD
Postcode
CM1 1QH
Post Town
Chelmsford
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH3 Essex
Small Region (ITL 3)
TLH36 Heart of Essex
Delivery Location
Not specified
Local Authority
Chelmsford
Electoral Ward
Moulsham and Central
Westminster Constituency
Chelmsford

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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