Award

Emergency Out-of-Hours (OOH) Call Handling Services

WOKINGHAM BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Award

29 Oct 2020 at 11:45

Summary of the contracting process

The procurement process involves Wokingham Borough Council seeking to award a contract for Emergency Out-of-Hours (OOH) Call Handling Services, which will serve as a point of contact for residents during emergencies outside normal working hours. This procurement falls under the services category with the specific classification as Office-support services, along with telephone-answering services. The procurement stage is complete, with the contract value set at £99,950. The contract is effective from 2nd November 2020 and will run until 1st November 2022. The location for this service is in Wokingham, England, and it was awarded via a direct procurement method.

This tender offers significant growth opportunities for small and medium enterprises (SMEs) specialising in office-support services or telecommunications. Businesses that have prior experience in emergency response services or customer support may find themselves well-suited to compete for similar contracts in the future. The direct award method indicates a streamlined approach that can facilitate quick procurement for future services, presenting a chance for SMEs to establish a relationship with the Wokingham Borough Council, enhancing their visibility and credibility in the public sector.

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Notice Title

Emergency Out-of-Hours (OOH) Call Handling Services

Notice Description

Emergency Out-of-Hours (OOH) Call Handling Services - The service provides a point of contact for residents if an event or incident of an emergency nature occurs outside of normal WBC weekday opening / working hours.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ae646518-c784-4700-aa6a-99dca162c83a
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/0c76e172-7af6-46a7-a095-f94e8a1cf637
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79500000 - Office-support services

79510000 - Telephone-answering services

Notice Value(s)

Tender Value
£99,950 Under £100K
Lots Value
Not specified
Awards Value
£99,950 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
29 Oct 20205 years ago
Submission Deadline
28 Aug 2020Expired
Future Notice Date
Not specified
Award Date
22 Oct 20205 years ago
Contract Period
2 Nov 2020 - 1 Nov 2022 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
WOKINGHAM BOROUGH COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
WOKINGHAM
Postcode
RG40 1BN
Post Town
Reading
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Wokingham
Electoral Ward
Emmbrook
Westminster Constituency
Wokingham

Supplier Information

Number of Suppliers
1
Supplier Name

CENTRA - A DORO

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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