Award

Single Number Interactive Voice Assistant - Phase 1

NORTH YORKSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

16 Nov 2022 at 14:04

Award Notice
Summary of the contracting process

The North Yorkshire County Council has awarded a contract for the provision of Call Centre Ancillary Services - Phase 1 under the title "Single Number Interactive Voice Assistant - Phase 1". This procurement process falls under the goods category, with a direct award method. The contract period runs from 1st November 2022 to 21st February 2023, with a tender period ending on 31st October 2022. The location of delivery is in Yorkshire and the Humber.

This tender presents an opportunity for small and medium enterprises (SMEs) and organisations in the software package and information systems industry category. Businesses with experience in providing call centre services and interactive voice solutions would be well-suited to compete. The North Yorkshire County Council is the contracting authority for this opportunity, which has already reached the award stage and is currently active. Interested parties should consider the key dates and deadlines to engage effectively in the procurement process.

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Notice Information

Notice Title

Single Number Interactive Voice Assistant - Phase 1

Notice Description

Call Centre Ancillary Services - Phase 1

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-ae820142-73a2-429e-85cb-ae09212dcf8b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8e4bcb7d-29fa-422d-af9e-84bafa618208
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£44,250 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Nov 20223 years ago
Submission Deadline
31 Oct 2022Expired
Future Notice Date
Not specified
Award Date
31 Oct 20223 years ago
Contract Period
1 Nov 2022 - 21 Feb 2023 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTH YORKSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NORTHALLERTON
Postcode
DL7 8AD
Post Town
Darlington
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE22 North Yorkshire
Delivery Location
TLE Yorkshire and The Humber
Local Authority
North Yorkshire
Electoral Ward
Romanby
Westminster Constituency
Richmond and Northallerton

Supplier Information

Number of Suppliers
1
Supplier Name

OPUS BUSINESS SYSTEMS LIMITED T/A OPUS TELECOMS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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