Award

GB-Liverpool: Customer Helpdesk Software Services

THE ACC LIVERPOOL GROUP LIMITED

This public procurement record has 1 release in its history.

Award

13 Jan 2023 at 10:30

Award Notice
Summary of the contracting process

The ACC Liverpool Group Limited has awarded a contract for Customer Helpdesk Software Services in Liverpool, North West, United Kingdom to Zendesk Inc. The tender was completed under the classification of Customer services with a contract value of £99,850. The procurement method details were not specified, and the tender period ended on December 20, 2022. The contract period runs from December 30, 2022, to December 29, 2025.

This tender for Customer Helpdesk Software Services presents an opportunity for businesses in the service industry, especially those providing customer services software solutions. Companies interested in providing helpdesk software services to organisations can benefit from this award. The ACC Liverpool Group Limited, as the buyer, has chosen Zendesk Inc as the supplier for this contract, creating a potential growth avenue for companies offering similar solutions.

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Notice Information

Notice Title

GB-Liverpool: Customer Helpdesk Software Services

Notice Description

Customer Helpdesk Software Services

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-af6a6616-91af-434d-9d15-0dd6210f9f63
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/860c85a0-a0ed-4ee6-9d83-638a6340a6b6
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79342300 - Customer services

Notice Value(s)

Tender Value
£99,850 Under £100K
Lots Value
Not specified
Awards Value
£99,850 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jan 20233 years ago
Submission Deadline
20 Dec 2022Expired
Future Notice Date
Not specified
Award Date
20 Dec 20223 years ago
Contract Period
30 Dec 2022 - 29 Dec 2025 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE ACC LIVERPOOL GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LIVERPOOL
Postcode
L3 4FP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
TLD North West (England)
Local Authority
Liverpool
Electoral Ward
Waterfront South
Westminster Constituency
Liverpool Riverside

Supplier Information

Number of Suppliers
1
Supplier Name

ZENDESK

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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