Award

Customer Relationship Management (CRM) System for Lincolnshire Fire and Rescue (LFR)

LINCOLNSHIRE COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

20 Jan 2026 at 10:53

Award Notice
Summary of the contracting process

The procurement process for the "Customer Relationship Management (CRM) System for Lincolnshire Fire and Rescue (LFR)" was led by Lincolnshire County Council and has reached the award stage. This process was in the industry category of software packages and information systems. The tender was a selective procurement method, specifically a call-off from a framework agreement, with significant dates including the tender period ending on 18th July 2025 and the contract set to run from 1st September 2025 to 31st August 2029. The location was primarily in the East Midlands, United Kingdom. The procurement was completed and awarded to Softcat Plc on 25th August 2025.

This tender offers substantial business growth opportunities for firms specialising in providing software solutions for public sector services, specifically those that can enhance mobile working, offer customisable formats, and improve reporting capabilities. Small and medium-sized enterprises (SMEs) and voluntary, community and social enterprises (VCSEs) were considered suitable for this opportunity, indicating a preference for inclusiveness and diversity in procurement. Businesses with expertise in CRM systems and those looking to expand into government contracts would particularly find this opportunity advantageous, with a contract duration spanning four years.

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Notice Information

Notice Title

Customer Relationship Management (CRM) System for Lincolnshire Fire and Rescue (LFR)

Notice Description

Lincolnshire Fire and Rescue are looking to replace the current CRM system used primarily for Prevention and Protection functionality.The system should offer the following high level functionality;- mobile working- customisable format- enhanced reporting

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b084bd16-c66e-4eb6-ae23-4dfaf183fc1b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/1730723b-9f05-4e6e-b70e-4d7d76661568
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
20 Jan 20261 months ago
Submission Deadline
18 Jul 2025Expired
Future Notice Date
Not specified
Award Date
24 Aug 20256 months ago
Contract Period
31 Aug 2025 - 31 Aug 2029 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LINCOLNSHIRE COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LINCOLN
Postcode
LN1 1YL
Post Town
Lincoln
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF3 Lincolnshire
Small Region (ITL 3)
TLF30 Lincolnshire CC
Delivery Location
TLF East Midlands (England)
Local Authority
Lincoln
Electoral Ward
Carholme
Westminster Constituency
Lincoln

Supplier Information

Number of Suppliers
1
Supplier Name

SOFTCAT

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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