Award

Customer Experience platform

SOMERSET COUNCIL

This public procurement record has 1 release in its history.

Award

16 Feb 2024 at 11:01

Award Notice
Summary of the contracting process

The Somerset Council has awarded a contract for a Customer Experience platform. The contract value is £71,340 GBP, with a contract period from February 17, 2024, to February 16, 2025. The procurement method used was a direct award, and the tender period ended on February 15, 2024. The buying organisation is located in Taunton, England, and the procurement falls under the services industry category.

This tender presents an opportunity for businesses, especially small and medium enterprises (SMEs), to provide Internet and intranet software package services to Somerset Council. Businesses with expertise in customer experience platforms and software development are well-suited to compete for this contract. With the contract period spanning a year, successful bidders can establish a long-term partnership with the council, contributing to business growth and service delivery in the region.

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Notice Information

Notice Title

Customer Experience platform

Notice Description

Customer Experience platform

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b118b719-0487-4d1f-be69-41d5773210e4
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/d89843e8-a130-4d13-9f3f-23278cce13a5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48220000 - Internet and intranet software package

Notice Value(s)

Tender Value
£71,340 Under £100K
Lots Value
Not specified
Awards Value
£71,340 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
16 Feb 20242 years ago
Submission Deadline
15 Feb 2024Expired
Future Notice Date
Not specified
Award Date
16 Feb 20242 years ago
Contract Period
17 Feb 2024 - 16 Feb 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOMERSET COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TAUNTON
Postcode
TA1 4DY
Post Town
Taunton
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK62 Somerset
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Somerset
Electoral Ward
Bishop's Hull & Taunton West
Westminster Constituency
Taunton and Wellington

Supplier Information

Number of Suppliers
1
Supplier Name

GOSS INTERACTIVE

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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