Tender

Corporate Customer Satisfaction Survey Tool

CORNWALL COUNCIL

This public procurement record has 3 releases in its history.

Tender

04 Dec 2023 at 11:08

Tender Notice
Tender

27 Nov 2023 at 11:56

Tender Notice
Tender

24 Nov 2023 at 10:14

Tender Notice
Summary of the contracting process

In Cornwall, the Cornwall Council has issued a tender for the provision of a Corporate Customer Satisfaction Survey Tool. This service aims to capture customer feedback across various channels, providing reporting and insights into interactions with the council. The tender, classified under survey services, has a value of £64,000 and is open for participation until December 13, 2023. The contract period is set to run from February 1, 2024, to January 31, 2025.

This opportunity can benefit service providers interested in customer survey solutions. Businesses proficient in survey services can compete for this contract, which is currently in the tender stage. The Cornwall Council is seeking to enhance its customer engagement strategies, presenting a growth opportunity for companies with expertise in delivering customer feedback solutions on a significant scale.

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Notice Information

Notice Title

Corporate Customer Satisfaction Survey Tool

Notice Description

Provision of service to allow for the capture of customer feedback across multiple channels. The service will provide reporting and insight into customers interactions with the council. Further information can be found on Due North https://procontract.due-north.com/Advert?advertId=877ef243-b08a-ee11-8125-005056b64545

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b1e9e37e-b726-4c83-8a1c-f94c86fbe0b2
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/9f23c870-1f2b-4715-8912-11ab0872caba
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79311000 - Survey services

79342310 - Customer survey services

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£64,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Dec 20232 years ago
Submission Deadline
13 Dec 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Feb 2024 - 31 Jan 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CORNWALL COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TRURO
Postcode
TR1 3AY
Post Town
Truro
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK3 Cornwall and Isles of Scilly
Small Region (ITL 3)
TLK30 Cornwall and Isles of Scilly
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Cornwall
Electoral Ward
Truro Boscawen & Redannick
Westminster Constituency
Truro and Falmouth

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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