Award

Somerset Waste Partnership Customer Support System

SOMERSET COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

02 Oct 2017 at 12:00

Award Notice
Summary of the contracting process

The Somerset County Council has completed the procurement process for a customer support system aimed at enhancing customer service capabilities for the Somerset Waste Partnership. This procurement falls under the goods category, specifically classified as a Customer Relation Management software package. The award was made on 22nd August 2017, with contract services scheduled to commence from 22nd September 2017 and continue until 21st September 2019. The procurement method was selective, conducted through a catalogue purchase, and this process took place in the South West region of the United Kingdom.

This contract represents a significant opportunity for businesses specializing in software development and customer support solutions, particularly those classified as small to medium-sized enterprises (SMEs). The winning supplier, Abavus, successfully demonstrated the capability to meet the requirements set out by the Somerset County Council. Other similar SMEs could find an opportunity to grow by providing innovative customer support technologies or services tailored to enhance transaction processing and customer enquiry handling for local authorities and partnerships.

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Notice Information

Notice Title

Somerset Waste Partnership Customer Support System

Notice Description

Customer support system to assist the Somerset Waste Partnership client team with customer enquiries and transaction processing.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b2133670-5f6e-4d64-b420-1a69709e664c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/ed1bcbad-87b1-4ef8-972d-67499323f3f9
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Catalogue purchase
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
£67,755 Under £100K
Lots Value
Not specified
Awards Value
£67,775 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
2 Oct 20178 years ago
Submission Deadline
22 Aug 2017Expired
Future Notice Date
Not specified
Award Date
21 Aug 20178 years ago
Contract Period
21 Sep 2017 - 21 Sep 2019 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SOMERSET COUNTY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TAUNTON
Postcode
TA1 4DY
Post Town
Taunton
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK62 Somerset
Delivery Location
TLK South West (England)
Local Authority
Somerset
Electoral Ward
Bishop's Hull & Taunton West
Westminster Constituency
Taunton and Wellington

Supplier Information

Number of Suppliers
1
Supplier Name

ABAVUS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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