Award

NHSE Customer Contact Centre

NHS ENGLAND

This public procurement record has 1 release in its history.

Award

07 May 2026 at 17:02

Award Notice
Summary of the contracting process

NHS England has completed a procurement process titled "NHSE Customer Contact Centre," falling under the call centre industry category. The procurement was carried out selectively as a call-off from a framework agreement, with the entire procedure culminating in the award stage. The service is located in the United Kingdom, specifically at postal code SE1 8UG in London, and aligns with the sourcing needs from 1st May to 31st August 2025. The procurement stage is complete, with the award published on 7th May 2026. NHS England acted as the buyer, awarding the contract to Puzzel Ltd for a value of £42,235.

This tender offers promising growth opportunities for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) specialising in customer contact and call centre operations. Given the scale and nature of the contract, it suits businesses capable of providing efficient and customer-focused communication solutions within a defined period. Such businesses can leverage this opportunity to solidify their presence in the industry by partnering with a significant public sector client such as NHS England, enhancing their portfolio and market credibility.

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Notice Information

Notice Title

NHSE Customer Contact Centre

Notice Description

NHSE Customer Contact Centre

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b230f184-4b89-4b28-8be3-01e0efe511a8
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/aa293b55-afe4-493e-ad16-d87b4783da0f
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£42,235 Under £100K
Lots Value
Not specified
Awards Value
£42,235 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
7 May 20261 weeks ago
Submission Deadline
1 Apr 2025Expired
Future Notice Date
Not specified
Award Date
22 Jun 202510 months ago
Contract Period
30 Apr 2025 - 31 Aug 2025 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS ENGLAND
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SE1 8UG
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI45 Lambeth
Delivery Location
Not specified
Local Authority
Lambeth
Electoral Ward
Waterloo & South Bank
Westminster Constituency
Vauxhall and Camberwell Green

Supplier Information

Number of Suppliers
1
Supplier Name

PUZZEL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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