Award

Website Chatbot with predefined Natural Language Processing.

HEREFORDSHIRE COUNCIL

This public procurement record has 1 release in its history.

Award

10 Dec 2020 at 15:12

Award Notice
Summary of the contracting process

The procurement process involves Herefordshire Council seeking a provider for a "Website Chatbot with predefined Natural Language Processing." This tender falls under the IT services industry category and is located in the West Midlands, United Kingdom. The procurement method used is selective, specifically a call-off from a framework agreement. The contract, which is valued at £188,000, commenced on December 1, 2020, and is set to conclude on November 30, 2023. The tender period has ended as of November 2, 2020, with the award status marked as active since November 30, 2020.

This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in artificial intelligence, chatbot development, and customer service automation. Small and medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) may find this an ideal opportunity to leverage advanced technologies like Natural Language Processing and Machine Learning to enhance customer interactions. Companies with expertise in real-time data visualisation and reporting, as well as continuous performance improvement, would be well-suited to compete for contracts of this nature.

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Notice Information

Notice Title

Website Chatbot with predefined Natural Language Processing.

Notice Description

The quality standards required for this Call-Off Contract are IntelAgent is an Artificial Intelligence (AI) platform using chatbots and voice assistants to automate customer service processes. The aim is to use clever AI in order to innovate customer experience, supply additional support and maximise the effectiveness/ efficiency of your communications. Crucially, the platform uses Natural Language Processing (NPL) and Machine Learning (ML) to reduce call-volumes whilst also improving the efficiency, cost effectiveness and customer satisfaction of your customer-service(s). We also provide key management information, allowing you to continuously improve performance. The features of the platform include: * Real time automation of customer service interaction(s) and processes. * Data visualisation, real time reporting and the collection of key management information. * A Chatbot that uses knowledge-based generation and predefined NLP frameworks. This includes the innovative use of NLP to improve and broaden responses to customers. * The use of ML to maximise efficiency and mitigate the recurrence of errors. * Continuous monitoring of agent's responses so that they are in-built for future interactions. *

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b243e240-7d71-4b0b-a0df-917a7179908b
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/c4e8ece6-9bb0-443a-9cb8-b1c2c5c090c5
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£188,000 £100K-£500K
Lots Value
Not specified
Awards Value
£188,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
10 Dec 20205 years ago
Submission Deadline
2 Nov 2020Expired
Future Notice Date
Not specified
Award Date
30 Nov 20205 years ago
Contract Period
1 Dec 2020 - 30 Nov 2023 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HEREFORDSHIRE COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
HEREFORD
Postcode
HR4 0LE
Post Town
Hereford
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG1 Herefordshire, Worcestershire and Warwickshire
Small Region (ITL 3)
TLG11 Herefordshire, County of
Delivery Location
TLG West Midlands (England)
Local Authority
Herefordshire, County of
Electoral Ward
Widemarsh
Westminster Constituency
Hereford and South Herefordshire

Supplier Information

Number of Suppliers
1
Supplier Name

WE BUILD BOTS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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