Award

Contract

PHOENIX COMMUNITY HOUSING

This public procurement record has 1 release in its history.

Award

18 Oct 2021 at 16:45

Award Notice
Summary of the contracting process

The procurement process involves Phoenix Community Housing seeking a supplier to deliver a high standard of call handling services. The tender, titled "Contract," is classified under the call centre services category and is located in London, United Kingdom. The open procurement method allows for wider participation, and the tender period concluded on 12th July 2021. The awarded contract, valued at £48,000, spans from 1st December 2021 to 1st December 2024, with the award notification published on 18th October 2021.

This tender presents opportunities for businesses in the telecommunications and customer service sectors, particularly those with experience in call handling and a strong emphasis on customer satisfaction. Small and medium-sized enterprises (SMEs) that can demonstrate adequate resources and a track record of providing excellent service are well-suited to compete for this contract. Businesses capable of offering innovative solutions to enhance the customer experience and those with a non-judgemental, empathetic approach would align well with the values that Phoenix Community Housing seeks to uphold.

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Notice Information

Notice Title

Contract

Notice Description

Phoenix are seeking a supplier who can evidence an excellent track record of providing a 'high standard' of call handling expertise, sufficient resource and associated services knowledge to deliver a seamless telephone service OOH to Phoenix's residents (or persons acting on their behalf) outside of Phoenix's normal operating hours. The supplier will contribute to our aim of achieving great resident satisfaction in the upper quartile of our sector and assist us to improve the customer experience to meet the needs of residents. All services will be expected to maintain and demonstrate Phoenix's core values and project a non-judgemental empathetic approach to residents and exhibit a strong understanding of maintaining professional boundaries.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b2b6ef68-ece8-4e4d-934a-2b1dc1aae15c
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/3393d225-0d01-43fc-ab27-2fd549920633
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
£48,000 Under £100K
Lots Value
Not specified
Awards Value
£48,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
18 Oct 20214 years ago
Submission Deadline
12 Jul 2021Expired
Future Notice Date
Not specified
Award Date
17 Oct 20214 years ago
Contract Period
1 Dec 2021 - 1 Dec 2024 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
PHOENIX COMMUNITY HOUSING
Contact Name
Natasha Briscoe
Contact Email
natasha.briscoe@phoenixch.org.uk
Contact Phone
+44 8000285700

Buyer Location

Locality
LONDON
Postcode
SE6 2RP
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Lewisham
Electoral Ward
Catford South
Westminster Constituency
Lewisham East

Supplier Information

Number of Suppliers
1
Supplier Name

NPA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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