Award

Call Recording Archive

H M REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Award

02 Feb 2023 at 11:28

Award Notice
Summary of the contracting process

The H M Revenue & Customs organisation has awarded a contract for the provision of a Call Recording Archive service to VERINT SYSTEMS UK LIMITED. The tender, titled "Call Recording Archive," falls under the services category with a total value of £1,000,000. The procurement method used was a negotiated procedure without prior publication. The contract period spans from 14th July 2022 to 12th July 2029, located in the United Kingdom. The tender closed on 13th July 2022, and the award was granted on the same day.

This contract presents an opportunity for businesses in the software package and information systems sector to collaborate with H M Revenue & Customs. The organisation specified a need for a digital archive solution to manage call recordings in compliance with its data retention policy. Businesses that specialise in secure IT solutions and data management services would be well-suited to compete for such tenders. As the procurement process has already concluded, interested parties can leverage their expertise to engage in similar future opportunities within the industry category of services.

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Notice Information

Notice Title

Call Recording Archive

Notice Description

HMRC require the supplier to store its legacy call recordings in a digital archive solution, which complies with HMRC IT security processes and protocols. The Supplier will manage the content of this archive in accordance with HMRC's data retention policy, destroying records as and when they reach their maximum data retention term.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b326522f-b6d6-41f3-b28e-0199d1c0bc34
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/8176635e-f1e1-4c15-9d36-00d82f4e9064
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Negotiated procedure without prior publication (above threshold)
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
£1,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
2 Feb 20233 years ago
Submission Deadline
13 Jul 2022Expired
Future Notice Date
Not specified
Award Date
13 Jul 20223 years ago
Contract Period
13 Jul 2022 - 12 Jul 2029 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M REVENUE & CUSTOMS
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SALFORD
Postcode
M3 5BS
Post Town
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD34 Greater Manchester South West
Delivery Location
Not specified
Local Authority
Salford
Electoral Ward
Blackfriars & Trinity
Westminster Constituency
Salford

Supplier Information

Number of Suppliers
1
Supplier Name

VERINT SYSTEMS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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