Award

Provision of a SaaS based ITSM solution to MLCSU.

NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND)

This public procurement record has 1 release in its history.

Award

15 May 2025 at 13:18

Award Notice
Summary of the contracting process

The NHS Midlands and Lancashire Commissioning Support Unit, hosted by NHS England, has completed the procurement process for a SaaS-based ITSM solution under the project title "Provision of a SaaS based ITSM solution to MLCSU." This procurement falls under the industry category of project management software, classified by the CPV code 48331000. The project is set to commence on 1st April 2025 and conclude by 4th January 2027, with services being delivered across England, United Kingdom. The procurement followed a selective process, specifically a call-off from a framework agreement, culminating in an award published on 15th May 2025. The contract value stands at £244,054.

This tender presents substantial opportunities for businesses specialising in IT service management and enterprise service management software, particularly those adhering to ITIL best practices. Given the suitability considerations highlighting Small and Medium-sized Enterprises (SMEs), businesses in this category with a focus on comprehensive and adaptable IT solutions would be well-suited to compete in similar future procurements. Engaging with NHS entities can foster business growth by providing a platform to showcase expertise in delivering quality IT service solutions in the public sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of a SaaS based ITSM solution to MLCSU.

Notice Description

Sunrise IT Service Management (ITSM) is an adaptable and comprehensive Service Management and Service Desk solution configured around ITIL best practice, offering Enterprise Service Management (ESM) across all your business. A single platform enables companies to take full control of IT operations and offer exceptional customer service (ITSM/ ESM/ ITIL).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/a390d255-17bb-453d-b94c-23a930bb99d2
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48331000 - Project management software package

Notice Value(s)

Tender Value
£244,054 £100K-£500K
Lots Value
Not specified
Awards Value
£244,054 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
15 May 20259 months ago
Submission Deadline
31 Mar 2025Expired
Future Notice Date
Not specified
Award Date
19 Mar 202511 months ago
Contract Period
31 Mar 2025 - 4 Jan 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS MIDLANDS AND LANCASHIRE COMMISSIONING SUPPORT UNIT (HOSTED BY NHS ENGLAND)
Contact Name
Mukesh Patel MLCSU
Contact Email
mlcsu.procurement@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
STOKE-ON-TRENT
Postcode
ST4 4LX
Post Town
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG23 Stoke-on-Trent
Delivery Location
TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)
Local Authority
Stoke-on-Trent
Electoral Ward
Fenton West & Mount Pleasant
Westminster Constituency
Stoke-on-Trent Central

Supplier Information

Number of Suppliers
1
Supplier Name

SUNRISE SOFTWARE SOLUTIONS

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7-2025-05-15T14:18:00+01:00",
    "date": "2025-05-15T14:18:00+01:00",
    "ocid": "ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "CF-3032900D0O000000rwimUAA",
        "title": "Provision of a SaaS based ITSM solution to MLCSU.",
        "description": "Sunrise IT Service Management (ITSM) is an adaptable and comprehensive Service Management and Service Desk solution configured around ITIL best practice, offering Enterprise Service Management (ESM) across all your business. A single platform enables companies to take full control of IT operations and offer exceptional customer service (ITSM/ ESM/ ITIL).",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48331000",
            "description": "Project management software package"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "England",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "value": {
            "amount": 244054,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-03-31T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-04-01T00:00:00+01:00",
            "endDate": "2027-01-04T23:59:59Z"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-CFS-316907",
            "name": "NHS Midlands and Lancashire Commissioning Support Unit (hosted by NHS England)",
            "identifier": {
                "legalName": "NHS Midlands and Lancashire Commissioning Support Unit (hosted by NHS England)"
            },
            "address": {
                "streetAddress": "MLCSU head office",
                "locality": "Stoke-on-Trent",
                "postalCode": "ST4 4LX",
                "countryName": "GB"
            },
            "contactPoint": {
                "name": "Mukesh Patel MLCSU",
                "email": "mlcsu.procurement@nhs.net"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-CFS-317574",
            "name": "SUNRISE SOFTWARE SOLUTIONS",
            "identifier": {
                "legalName": "SUNRISE SOFTWARE SOLUTIONS"
            },
            "address": {
                "streetAddress": "50 BARWELL BUSINESS PARK LEATHERHEAD ROAD CHESSINGTON, SURREY KT9 2NY"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-CFS-316907",
        "name": "NHS Midlands and Lancashire Commissioning Support Unit (hosted by NHS England)"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-b34cb1b4-3003-4edb-a417-4bc035db44d7-1",
            "status": "active",
            "date": "2025-03-19T00:00:00Z",
            "datePublished": "2025-05-15T14:18:00+01:00",
            "value": {
                "amount": 244054,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-CFS-317574",
                    "name": "SUNRISE SOFTWARE SOLUTIONS"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-04-01T00:00:00+01:00",
                "endDate": "2027-01-04T23:59:59Z"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/a390d255-17bb-453d-b94c-23a930bb99d2",
                    "datePublished": "2025-05-15T14:18:00+01:00",
                    "format": "text/html",
                    "language": "en"
                },
                {
                    "id": "2",
                    "description": "MLCSU - 1605 - 838029888 - SUNRISE SOFTWARE LTD_Redacted",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/Attachment/13a38a1e-dbe5-48fa-a7b4-c4096f585e70",
                    "format": "application/pdf"
                }
            ]
        }
    ]
}