Award

Provision of Online Consultation Services for NHS North East and North Cumbria ICB

NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT

This public procurement record has 1 release in its history.

Award

05 Dec 2025 at 10:52

Award Notice
Summary of the contracting process

The NHS North East and North Cumbria Integrated Care Board (ICB) has completed the award stage for a contract on the provision of Online Consultation Services, with eConsult Health Ltd being selected as the supplier. This contract, facilitated by the NHS England National Commercial and Procurement Hub, is geared towards enhancing digital pathway capabilities as part of the initiative to modernise general practice. The tender, placed through a call-off process from the CCS G-Cloud 14 Framework Lot2, falls under the IT services: consulting, software development, Internet, and support category, with an agreement period from October 2025 to March 2027. The initial contract is valued at £228,526.16 excluding VAT, with an option to extend for an additional year estimated at £457,052.31 excluding VAT, targeting the North East region of the United Kingdom.

This tender presents a significant opportunity for businesses specialising in IT consulting and software development, particularly SMEs, to provide innovative digital solutions for healthcare administration. Companies that can deliver adaptable online and video consultation platforms are well-positioned to contribute to the modernisation of healthcare services, aligning with the strategic goals of the NHS to improve patient care efficiency. As the procurement was conducted through the selective procurement method, businesses familiar with framework agreements, specifically the G-Cloud framework, would find a competitive edge in similar opportunities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

Provision of Online Consultation Services for NHS North East and North Cumbria ICB

Notice Description

The contract is awarded for an initial period of 6 months - PS228,526.16 exc. VAT Option to extend for a further 12 months - PS457,052.31 exc. VAT The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for Online Consultation Services. NHS North East and North Cumbria ICB's requirement is for a Online Consultation and Video Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Health Ltd.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/75b441d9-e066-4a45-885b-6e0ccea6a68c
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£685,578 £500K-£1M
Lots Value
Not specified
Awards Value
£685,578 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
5 Dec 20252 months ago
Submission Deadline
19 Aug 2025Expired
Future Notice Date
Not specified
Award Date
11 Sep 20255 months ago
Contract Period
30 Sep 2025 - 31 Mar 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 5PB
Post Town
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
TLC North East (England)
Local Authority
Eastleigh
Electoral Ward
Eastleigh Central
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

ECONSULT HEALTH

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507-2025-12-05T10:52:07Z",
    "date": "2025-12-05T10:52:07Z",
    "ocid": "ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507",
    "language": "en",
    "initiationType": "tender",
    "tender": {
        "id": "Contract for the Provision of Online Consultation Services for NHS North East and North Cumbria ICB",
        "title": "Provision of Online Consultation Services for NHS North East and North Cumbria ICB",
        "description": "The contract is awarded for an initial period of 6 months - PS228,526.16 exc. VAT Option to extend for a further 12 months - PS457,052.31 exc. VAT The NHS England National Commercial and Procurement Hub supported NHS North East and North Cumbria ICB to place a new contract for Online Consultation Services. NHS North East and North Cumbria ICB's requirement is for a Online Consultation and Video Consultation tool. The solution is required to meet the digital pathways capabilities that support Modernising General Practice (MGP). A call-off process from the CCS G-Cloud 14 Framework (RM1557.14) Lot2: Cloud software was undertaken in accordance with the G-Cloud 14 buyers guide to identify the most suitable provider to deliver requirements. The contract has been awarded to eConsult Health Ltd.",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "North East",
                        "countryName": "United Kingdom"
                    }
                ]
            }
        ],
        "minValue": {
            "amount": 228526.16,
            "currency": "GBP"
        },
        "value": {
            "amount": 685578.47,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Call-off from a framework agreement",
        "tenderPeriod": {
            "endDate": "2025-08-19T12:00:00+01:00"
        },
        "contractPeriod": {
            "startDate": "2025-10-01T00:00:00+01:00",
            "endDate": "2027-03-31T23:59:59+01:00"
        },
        "suitability": {
            "sme": true,
            "vcse": false
        },
        "mainProcurementCategory": "services"
    },
    "parties": [
        {
            "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/FDEK7nf7",
            "name": "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT",
            "identifier": {
                "legalName": "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT",
                "scheme": "GB-SRS",
                "id": "sid4gov.cabinetoffice.gov.uk/FDEK7nf7"
            },
            "address": {
                "streetAddress": "Omega House, 112 Southampton Road",
                "locality": "Eastleigh",
                "postalCode": "SO50 5PB",
                "countryName": "England"
            },
            "contactPoint": {
                "name": "Garry Mitchell",
                "email": "commercial.procurementhub@nhs.net",
                "telephone": "07786275627"
            },
            "details": {
                "url": "https://www.england.nhs.uk/digitaltechnology/digital-primary-care/commercial-procurement-hub/"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "GB-COH-07628675",
            "name": "eConsult Health Ltd",
            "identifier": {
                "legalName": "eConsult Health Ltd",
                "scheme": "GB-COH",
                "id": "07628675"
            },
            "address": {
                "streetAddress": "13th Floor, 21-24 Millbank Tower, London, SW1P 4QP"
            },
            "details": {
                "scale": "sme",
                "vcse": false
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "id": "GB-SRS-sid4gov.cabinetoffice.gov.uk/FDEK7nf7",
        "name": "NHS SOUTH, CENTRAL AND WEST COMMISSIONING SUPPORT UNIT"
    },
    "awards": [
        {
            "id": "ocds-b5fd17-b35bb058-298b-4c5d-bbba-d038460bf507-1",
            "status": "active",
            "date": "2025-09-12T00:00:00+01:00",
            "datePublished": "2025-12-05T10:52:07Z",
            "value": {
                "amount": 685578.47,
                "currency": "GBP"
            },
            "suppliers": [
                {
                    "id": "GB-COH-07628675",
                    "name": "eConsult Health Ltd"
                }
            ],
            "contractPeriod": {
                "startDate": "2025-10-01T00:00:00+01:00",
                "endDate": "2027-03-31T23:59:59+01:00"
            },
            "documents": [
                {
                    "id": "1",
                    "documentType": "awardNotice",
                    "description": "Awarded contract notice on Contracts Finder",
                    "url": "https://www.contractsfinder.service.gov.uk/Notice/75b441d9-e066-4a45-885b-6e0ccea6a68c",
                    "datePublished": "2025-12-05T10:52:07Z",
                    "format": "text/html",
                    "language": "en"
                }
            ]
        }
    ]
}