Award

Contact Centre Enterprise Licences

HM LAND REGISTRY

This public procurement record has 1 release in its history.

Award

19 Dec 2019 at 15:49

Summary of the contracting process

The procurement process, initiated by Hm Land Registry, focuses on the acquisition of 59 additional Contact Centre Enterprise Licences aimed at supporting their Customer Service Centres. The process falls under the services category, specifically classified as software package and information systems (CPV code: 48000000). This selective procurement method was executed through a call-off from a framework agreement, with an award value of approximately £111,991.44. The tender period concluded on 4 March 2019, and the contract period spans from 1 April 2019 to 31 March 2020, primarily serving the British Oversea Territories, Channel Islands, and the UK.

This tender presents substantial opportunities for small to medium-sized enterprises (SMEs) that specialise in software solutions and customer service software. With the growing need for enhanced customer interaction capabilities driven by additional recruitment, companies offering innovative contact centre software and services would be well-positioned to compete. Businesses that can demonstrate expertise in software licence management and robust customer service infrastructure will likely find this contract particularly advantageous for expansion and partnerships with Hm Land Registry.

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Notice Title

Contact Centre Enterprise Licences

Notice Description

To purchase an additional 59 Contact Centre Enterprise Licences to support the needs of the business which will cover additional recruitment to the Customer Service Centres.

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b3bd5c73-0df9-4c12-9a1d-35dba4a9c326
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/4dde22b0-e21a-4c50-ac36-4bf705a83419
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Call-off from a framework agreement
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£111,991 £100K-£500K
Lots Value
Not specified
Awards Value
£111,991 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20196 years ago
Submission Deadline
4 Mar 2019Expired
Future Notice Date
Not specified
Award Date
18 Mar 20196 years ago
Contract Period
31 Mar 2019 - 31 Mar 2020 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Contracting Authority (Buyer)

Main Buyer
HM LAND REGISTRY
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PLYMOUTH
Postcode
PL5 9BY
Post Town
Plymouth
Country
England

Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK41 Plymouth
Delivery Location
Not specified

Local Authority
Plymouth
Electoral Ward
Honicknowle
Westminster Constituency
Plymouth Moor View

Supplier Information

Number of Suppliers
1
Supplier Name

MAINTEL

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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