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Service Management ITSM Remediation Plan

Nottinghamshire County Council

This public procurement record has 1 release in its history.

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19 Aug 2026 at 11:24

Award Notice
Summary of the contracting process

Nottinghamshire County Council procured an IT service management (ITSM) remediation plan through the G-Cloud 14 route. The requirement is for systems and technical consultancy services to assess and address issues in the council’s service management arrangements, with the work delivered in the East Midlands. This is a services procurement led by Nottinghamshire County Council, whose operations are based in Nottinghamshire. The requirement is relevant to consultancies and managed service specialists that provide ITSM improvement, service management reviews, remediation planning and related technical advice. It concerns a defined service management improvement assignment rather than the supply of software, hardware or general IT support. The selected supplier was AI DIGITAL LIMITED, a small or medium-sized enterprise.

The procurement has been completed and awarded. Nottinghamshire County Council used the G-Cloud 14 route, with the tender submission deadline on 18 February 2026 at 23:59. The contract was awarded to AI DIGITAL LIMITED on 25 February 2026 for £30,000. The contract period runs from 1 March 2026 to 31 August 2026. The procurement’s estimated value was also £30,000. It was classified as a services requirement for systems and technical consultancy. The opportunity was identified as suitable for small and medium-sized enterprises. The award is active, and the contract covers delivery of the ITSM remediation plan in the East Midlands. The published requirement describes the procurement as an ITSM remediation plan via G-Cloud 14.

This award provides a clear example of Nottinghamshire County Council’s demand for focused IT service management remediation and systems consultancy. A competitor preparing for similar work would need to show credible experience of reviewing service management arrangements, identifying operational or governance weaknesses, and producing practical remediation plans. Relevant capability would include ITSM processes, service design, technical consultancy, improvement planning and the ability to work with a public-sector council. The fact that an SME was selected indicates that a smaller specialist consultancy can be a suitable delivery model for this type of assignment. Suppliers should be able to demonstrate clear, outcome-focused advice, effective engagement with council stakeholders and the capacity to deliver a defined improvement project through the G-Cloud 14 route.

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Notice Information

Notice Title

Service Management ITSM Remediation Plan

Notice Description

Service Management ITSM Remediation Plan via G-Cloud 14

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b3dbcafa-6fe8-427a-9012-4b26de856516
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/19325520-a60c-4d5c-baea-7cd9446feef3
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Other -
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72220000 - Systems and technical consultancy services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
Not specified
Awards Value
£30,000 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
19 Aug 20261 weeks ago
Submission Deadline
18 Feb 2026Expired
Future Notice Date
Not specified
Award Date
25 Feb 20266 months ago
Contract Period
1 Mar 2026 - 31 Aug 2026 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Nottinghamshire County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NOTTINGHAMSHIRE
Postcode
NG2 7QP
Postcode Area
Nottingham
Country
England
Major Region (ITL 1)
TLF East Midlands (England)
Basic Region (ITL 2)
TLF1 Derbyshire and Nottinghamshire
Small Region (ITL 3)
TLF16 South Nottinghamshire
Delivery Location
TLF East Midlands (England)
Local Authority
Rushcliffe
Electoral Ward
Trent Bridge
Westminster Constituency
Rushcliffe

Supplier Information

Number of Suppliers
1
Supplier Name

AI DIGITAL LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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