Planning

TfL 95631 Customer Insights Study

TRANSPORT FOR LONDON

This public procurement record has 2 releases in its history.

Planning

17 Feb 2021 at 17:28

Market Engagement Notice
Planning

17 Feb 2021 at 17:26

Market Engagement Notice
Summary of the contracting process

Transport for London (TfL) is seeking to commission the "TfL 95631 Customer Insights Study" as part of its strategic initiatives in the planning stage. The procurement is focused on market research services, specifically aiming to enhance customer understanding as TfL transforms into one of London’s largest property developers. Interested parties are required to submit expressions of interest by 5pm on 3rd March 2021. The tender is expected to be issued in early March with a total value of £90,000, and all activities will be conducted in London, United Kingdom.

This tender presents a significant opportunity for businesses specialising in market research and business development consultancy services. Companies that can demonstrate strong expertise in customer segmentation, governance group facilitation, and delivering insights will be well-positioned to compete. Additionally, firms that possess a solid financial foundation are encouraged to bid, as TfL will conduct financial checks to ensure the successful contractor meets its operational requirements.

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Notice Information

Notice Title

TfL 95631 Customer Insights Study

Notice Description

Over the next few years TfL will be one of London's biggest property developers and owners. A strong customer emphasis will be at the heart of TfL's offering and it is therefore vital to have a better understanding of the attitudes and levels of satisfaction amongst both current and future potential customers. To that end TfL intend to commission three pieces of work as a result of this tender (to be awarded to a single supplier) related to improving their customer insight: A. A customer segmentation analysis of TfL's arch portfolio and its development site at Kidbrooke. B. Setting up of an external customer governance group for the arch portfolio. The successful consultant will assist in setting up the governance and processes of the group and manage the 1st event as invigilator. C. Conducting a review of how TfL Property Management currently deliver insights in-house and then submitting a recommendation report outlining the structure and delivery model for an in-house team for delivering those insights. If you are interested in bidding for this opportunity please submit an expression of interest via our tendering portal (https://procontract.due-north.com/Opportunities/Index?tabName=opportunities&resetFilter=True.) and you will be sent a link to download the tender once it has been issued (expected to be in early March). Please note: TfL will carry out financial checks on bidders and reserve the right to exclude any companies that, in the sole determination of TfL, are unable to demonstrate sufficient financial strength to fulfil the requirements of this contract. Please note that the deadline to submit an Expression of Interest for this opportunity is 5pm on 3rd March 2021.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b41ec0b2-4165-4cf2-aa7c-9374ff982c88
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/50bf85ab-c420-44b1-bca4-cf95c9b1c265
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Market Engagement Notice
Procurement Type
Standard
Procurement Category
Not specified
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79310000 - Market research services

79411100 - Business development consultancy services

Notice Value(s)

Tender Value
£90,000 Under £100K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Feb 20215 years ago
Submission Deadline
Not specified
Future Notice Date
3 Mar 2021Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Alex Gordon
Contact Email
v_alexgordon@tfl.gov.uk
Contact Phone
+44 12345

Buyer Location

Locality
LONDON
Postcode
SE1 8NJ
Post Town
South East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI44 Lewisham and Southwark
Delivery Location
TLI London
Local Authority
Southwark
Electoral Ward
Borough & Bankside
Westminster Constituency
Bermondsey and Old Southwark

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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