Award

Case History Analysis

HOUSING OMBUDSMAN SERVICE

This public procurement record has 3 releases in its history.

Award

03 Jan 2020 at 09:34

Award Notice
TenderAmendment

08 Nov 2019 at 11:24

Tender Notice
Tender

04 Nov 2019 at 14:23

Tender Notice
Summary of the contracting process

The Housing Ombudsman Service is currently engaged in a procurement process for the "Case History Analysis" project, aimed at securing short-term services from a Business Process Outsourcing supplier. This initiative falls under the administration services category and addresses a backlog of housing complaints brought forward by tenants. The procurement method used is a limited competitive quotation due to its below-threshold nature, with the tender period closing on 19th November 2019. The contract period is set to commence from 2nd December 2019 and will run until 31st March 2020, with a total budget of £181,000, including a minimum contract value of £80,000, for qualified suppliers located in the United Kingdom or other specified regions.

This tender presents significant opportunities for businesses specialising in complaint investigation or regulatory services, particularly those with experience in working with Ombudsmen. Small to medium-sized enterprises (SMEs) are encouraged to participate, benefiting from the competitive nature of this procurement, aimed at fostering growth and collaboration in the sector. Suppliers that can demonstrate prior involvement in similar projects will be well-positioned to submit competitive quotes, thereby enhancing their market presence and expanding their service offerings within the public sector.

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Notice Information

Notice Title

Case History Analysis

Notice Description

The Housing Ombudsman is seeking to secure short term services from a Business Process Outsourcing supplier who is able to provide succinct and accurate documentary case history analysis on housing complaint cases brought to the Ombudsman by a tenant of a member landlord. The supplier would be required to produce a case history synopsis of individual housing complaints which then forms the basis for the Ombudsman to determine what ,if any redress, the Landlord needs to take with the tenant . This opportunity has arisen due a current backlog of cases within the Ombudsman's remit. In provisioning these services, we are seeking to work with suppliers who have previously provided complaint investigate services to Ombudsmen or the Regulatory Sector. Attachments are made available with this notice which provide greater detail on the requirement and how to apply.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-b5fd17-b43f4259-dcbe-4d40-8f4c-b3bd0e5fb43d
Publication Source
Contracts Finder
Latest Notice
https://www.contractsfinder.service.gov.uk/Notice/06ace654-1391-4a15-915a-880857b4c24c
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Competitive quotation (below threshold)
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75100000 - Administration services

Notice Value(s)

Tender Value
£181,000 £100K-£500K
Lots Value
Not specified
Awards Value
£180,000 £100K-£500K
Contracts Value
Not specified

Notice Dates

Publication Date
3 Jan 20206 years ago
Submission Deadline
19 Nov 2019Expired
Future Notice Date
Not specified
Award Date
21 Nov 20196 years ago
Contract Period
2 Dec 2019 - 31 Mar 2020 1-6 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HOUSING OMBUDSMAN SERVICE
Contact Name
Rosalind D'Cruz
Contact Email
rdcruz@housing-ombudsman.org.uk
Contact Phone
0207 431 3458 ext 3458

Buyer Location

Locality
LONDON
Postcode
E14 9GE
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Blackwall & Cubitt Town
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

CLANCHATTON BIRMINGHAM

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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